CrawlJobs Logo

Patient Experience Representative – Pulmonary

childrenshospital.org Logo

Boston Children's Hospital

Location Icon

Location:
United States , Boston

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

19.06 - 27.64 USD / Hour

Job Description:

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary: Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being. As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.

Job Responsibility:

  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Requirements:

  • A high school level of education, bachelor’s degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies
What we offer:
  • $2,000 sign on bonus
  • Flexible schedules
  • Affordable health, vision and dental insurance
  • Child care and student loan subsidies
  • Generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • Cell phone plan discounts
  • Discounted rates on T-passes

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Patient Experience Representative – Pulmonary

Trainer

Develops and provides employee training programs for onboarding and new employee...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
tmcaz.com Logo
Tucson Medical Center
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or General Education Degree (GED)
  • or an equivalent combination of relevant education and experience
  • Preferred minimum of three (3) years of related experience and knowledge of third-party payers, AHCCCS guidelines, and EMR Systems
  • Certified Medical Assistant (CMA) and/or Registered Medical Assistant (RMA) and Cardio Pulmonary Resuscitation (CPR) certification highly preferred
  • Knowledge of office management practices, including billing and scheduling within healthcare
  • Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
  • Knowledge of patient care protocols and practices
  • Knowledge of general patient care practice, methods and regulations
  • Knowledge of how to reconcile daily cash drawer and train employees on the proper process including TMC Cash Handling Policy and Procedures
  • Ability to read, listen, and comprehend simple instructions, short correspondence, and memos
Job Responsibility
Job Responsibility
  • Develops and provides employee training programs for onboarding and new employee support
  • Performs need assessments, develops, and implements training for staff on operational best practices
  • Provides a 60-day review to ensure best practices and standardized workflows are observed
  • Performs audits and provides necessary training for employees
  • Recommends and coordinates training for established staff and new hires
  • Provides exceptional patient experience by delivering friendly, prompt, and quality service to TMC One’s valued patients
  • Obtains and hones knowledge, skills, and abilities in employee workflows for all network specialties
  • Plans, develops, and implements training programs for employees on front and back-office workflows
  • Conducts skills training for new employees
  • Trains staff on obtaining prior authorizations, scheduling of procedures, sterile tray set- up, sterilization process of instruments, overdue results, and other related tasks to assist physician and patient
  • Fulltime
Read More
Arrow Right

Trainer

Trainer - TMCH Cancer Center. Develops and provides employee training programs f...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
tmcaz.com Logo
Tucson Medical Center
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or General Education Degree (GED)
  • or an equivalent combination of relevant education and experience
  • Preferred minimum of three (3) years of related experience and knowledge of third-party payers, AHCCCS guidelines, and EMR Systems
  • Certified Medical Assistant (CMA) and/or Registered Medical Assistant (RMA) and Cardio Pulmonary Resuscitation (CPR) certification highly preferred
  • Knowledge of office management practices, including billing and scheduling within healthcare
  • Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
  • Knowledge of patient care protocols and practices
  • Knowledge of general patient care practice, methods and regulations
  • Knowledge of how to reconcile daily cash drawer and train employees on the proper process including TMC Cash Handling Policy and Procedures
  • Ability to read, listen, and comprehend simple instructions, short correspondence, and memos
Job Responsibility
Job Responsibility
  • Develops and provides employee training programs for onboarding and new employee support
  • Performs need assessments, develops, and implements training for staff on operational best practices
  • Provides a 60-day review to ensure best practices and standardized workflows are observed
  • Performs audits and provides necessary training for employees
  • Recommends and coordinates training for established staff and new hires
  • Provides exceptional patient experience by delivering friendly, prompt, and quality service to TMC One’s valued patients
  • Obtains and hones knowledge, skills, and abilities in employee workflows for all network specialties
  • Plans, develops, and implements training programs for employees on front and back-office workflows
  • Conducts skills training for new employees
  • Trains staff on obtaining prior authorizations, scheduling of procedures, sterile tray set- up, sterilization process of instruments, overdue results, and other related tasks to assist physician and patient
  • Fulltime
Read More
Arrow Right

Advanced Practice Clinician Thoracic

APC specializing in the management of care and coordination of Thoracic patient ...
Location
Location
United States , Lewes
Salary
Salary:
624000.00 USD / Year
beebehealthcare.org Logo
beebe healthcare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Clear Communication Skills Both Written And Verbal
  • Knowledge Of Basic Computer Programs
  • Able To Keep Confidential Information Regarding Patients, Team Members
  • Able To Withstand Crisis Situations
  • Has Skills To Provides Customer Service To Patients, Team Members And Visitors
  • Knowledge And Experience With Electronic Health Records
  • PHYSCASSIST - Physician Assistant
  • BLS - Basic Life Saving certification
  • Master of Science (MS)
Job Responsibility
Job Responsibility
  • Management of Thoracic patients and delivery of care to the patient throughout the continuum of care
  • Coordination of Pulmonary Nodule, Oncology, Lung Cancer and Pleurx Catheter Clinics
  • Assist surgeon with all Thoracic surgical cases
  • Perform preoperative assessments, history and physicals, education and counseling of patients as well as person representatives regarding patient's disease and health issue in office and inpatient setting
  • Initiate post-operative inpatient management as well as office follow-up post discharge
  • Limited on-call responsibilities
  • Fulltime
Read More
Arrow Right

Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma required
  • Minimum of 2 years of relevant experience required
  • or an equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred
  • Demonstrated customer relations skills
Job Responsibility
Job Responsibility
  • Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment in support of the Pulmonary Clinic
  • Serves as primary contact for providers, manages calendar when applicable, manages providers clinic schedule based on provider templates and preferences for the Pulmonary Procedure Team
  • Reviews the clinical schedules on a continuous basis to identify for optimizing the time and effort of the providers
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Researches patient medical record for information requested by physicians, insurance companies and attorneys
  • Edits and completes incoming form requests for provider signature
  • Manages and edits provider procedure calendars
  • Receives incoming patient telephone calls for attending (s), fellow (s) and nurse practitioner(s) via eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed
  • Reviews electronic chart work queues, in baskets and pools for continual management and triaging
  • Schedules outgoing referral requests, which are time sensitive
  • Fulltime
Read More
Arrow Right
New

Weekend Registered Veterinary Nurse

A rare opportunity has arisen for an RVN to join a well-equipped, nurse-led 24/7...
Location
Location
United Kingdom , Leeds
Salary
Salary:
30000.00 - 37000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • RCVS registration
  • Veterinary Nursing qualification
  • Confident and proactive RVN
  • Comfortable working in a fast-paced hospital setting
  • Positive attitude
  • Genuine passion for patient care
  • Weekend experience advantageous but not essential
Job Responsibility
Job Responsibility
  • Weekend working on rotation
  • Option to pick up additional weekday shifts
  • Maintaining a broad and well-rounded clinical skillset in a nurse-led 24/7 hospital
What we offer
What we offer
  • Competitive salary up to £34,000 FTE (pro rata for part-time hours)
  • Weekend-focused working pattern
  • Optional additional weekday shifts
  • Generous CPD allowance
  • Pension scheme
  • Paid professional memberships (RCVS, BVNA, VDS)
  • Strong focus on wellbeing and team culture
  • Social events
  • Exclusive staff discounts and rewards
  • Parttime
Read More
Arrow Right
New

Registered Home Manager | Elderly Care

Compass Associates are proud to be working with a valued client who operate acro...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
60000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • RGN / RMN / RNLD qualified OR previous experience of managing a nursing care home
  • Understanding of CQC governance and evidence of previous CQC inspections
  • Comfortable managing large teams and networking with external stakeholders
Job Responsibility
Job Responsibility
  • Oversee the day-to-day running of the home
  • Ensuring the delivery of high-quality, person-centred care to residents
  • Maintaining strong governance and compliance standards in line with CQC regulations
  • Leading and developing the staffing team
  • Creating a positive and supportive culture
What we offer
What we offer
  • £500 John Lewis vouchers for each successful recommendation
  • Fulltime
Read More
Arrow Right
New

Marketing Manager

At Vodafone, we’re not just shaping the future of connectivity for our customers...
Location
Location
Portugal , Lisboa
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's degree preferred in Management, Economics, or Marketing
  • Good analytical, strategic and critical thinking skills
  • Results-oriented and with a high sense of responsibility, planning and autonomy
  • Sharp problem-solving skills with an entrepreneurial mindset
  • Customer-centricity focus
  • Good communication skills
  • Ability to work collaboratively with team and capacity to manage multidisciplinary project teams
  • Knowledge of the Telco business and market, namely products and services provided by Vodafone (preferred)
  • Proficient in Microsoft Office tools, especially Excel and PowerPoint
  • Portuguese and English Language proficiency (spoken and written)
Job Responsibility
Job Responsibility
  • Define and implement the overall pricing strategy for the Family Segment, that include fixed/convergent offers and mobile voice stand-alone post-paid offers
  • Propose and implement new offers and campaigns with focus on new customer’s acquisition
  • Monitor business indicators and seek continuous improvement
  • Monitor market trends to collect data/insights to consider on proposals
  • Elaborate business requirements to be deliver to IT teams, monitor developments, and manage offer/project implementation with all stakeholders involved
  • Define business rules and operational procedures for different channels (stores, online, call center assistants)
What we offer
What we offer
  • Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
  • Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
  • Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
  • Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
  • Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx)
  • Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles
  • Fulltime
Read More
Arrow Right
New

Short Term 2026 Firmware Engineering Intern/Co-Op

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great prod...
Location
Location
Canada , Markham
Salary
Salary:
44500.00 - 71000.00 CAD / Year
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently enrolled in a Canada based University into a Bachelor's degree program majoring in Electrical Engineering, Computer Science, Computer Engineering, or a related field
  • Low level BIOS, firmware, or system software development
  • Low level programming language C/C++ and knowledge of hardware architectures
  • Embedded system, RTOS, and embedded controller structure
  • Source control, debuggers, compilers and system wide debugging from software to firmware to hardware
  • Opensource concepts
  • VHDL/Verilog/FPGA and general hardware design concepts and process
  • Linux development environments
  • Architectural understanding and/or experience of graphics/compute pipelines
  • Perforce, JIRA, Git, or similar tools
Job Responsibility
Job Responsibility
  • Craft, implement, debug, and validate features on reference hardware and software, pre-silicon emulation and simulation environments supporting AMD products
  • Actively participate in design reviews, code reviews and project planning
  • Build and complete clear documentation for all software produced
  • Work on both internal and external platforms
  • Learn and apply AGILE methodologies and standard processes for Software Engineering
  • Engage in x86 firmware development using C
  • Design, Build and Implementation of Embedded Firmware + Bootrom/HW
  • Debug issues at the boundary of FW and HW
  • Waveform level analysis to root cause FW/HW issues
  • Fulltime
Read More
Arrow Right