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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position summary: The Fetal Care and Surgery Center (FCSC) at Boston Children’s Hospital – in affiliation with Brigham & Women’s Hospital – provides diagnosis, ongoing screening and care for mothers carrying babies with confirmed or suspected congenital anomalies. Using advanced diagnostic tools, groundbreaking surgical and medical treatments, and supportive care, our fetal specialists are increasing the chances of survival and the quality of life for many newborns. We offer compassionate care and support that extends throughout childhood – from prenatal diagnosis and counseling through treatment and long-term follow-up. Learn more about the Fetal Care and Surgery Center here.
Job Responsibility:
Providing positive and effective customer service that supports unit operations
Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians and supervisor
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
Assisting in implementing change in internal systems and procedures
Requirements:
High School Diploma / GED
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
What we offer:
$2,000 sign on bonus
Flexible schedules
Affordable health, vision and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement