Patient Experience Program Manager

• Foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction
• Drive improvements in communication, empathy, and service
• Conduct training, coach individually, and facilitate workshops on patient experience best practices
• Analyze feedback, identify improvements, and collaborate on strategies to address patient needs
• Understand/communicate the linkage between positive patient experience and business performance
• Oversee the patient/family advisory council and serve as liaison
• Serve as advisory resource and subject matter expert
• Gather data/metrics/reports from various internal/external resources
• Prepare graphs, tables, charts, diagrams, storyboard/presentations and reports
• Create relevant outcome measures
• Evaluate results/outcomes of assigned initiatives/interventions

Bachelor's degree in business administration, organizational development or a healthcare-related field and four years of related work experience that demonstrates the attainment of the requisite job knowledge, skills/abilities OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position

• Strong data analysis skills
• Experience leading process improvement work
• Previous supervisory / leadership experience
• Excellent communication skills, comfortable with public speaking, teaching / leading presentations

• Medical
• Prescription drug
• Dental
• Vision plans
• Life insurance
• Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
• Tuition reimbursement
• Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings