Patient Experience Program Manager Job at American Nursing Care (Silverdale)

Program Manager Clinical Risk Management and Patient Safety - Quality Management

This role also works in conjunction with the System Director of Clinical Risk Ma...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in healthcare-related field required
5 years of healthcare risk management experience required
Proficiency with Microsoft Word, Excel, and PowerPoint required
Certified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM) required within 1 year of hire

Job Responsibility

Assists in identifying and evaluating activities or events occurring within the system and facilities, which may affect patient safety, resulting in either patient injury and/ or a potential opportunity to improve care delivery and patient safety
Facilitates implementation and management of a system clinical adverse event investigation process and provides consultation to facility and system staff
Provides leadership for conducting patient safety/ clinical risk assessments and adverse event investigations including root cause analyses and implementation of effective corrective action plans
Demonstrates a high degree of professionalism and communication skills when working with staff involved in adverse events, promoting a culture of no blame and collaboration
Facilitates, tracks, and maintains appropriate records and metrics regarding adverse events and potential for patient and staff safety issues
Uses data and trend analysis experience to facilitate system efforts to analyze data including metrics, surveys, occurrence reports, adverse event investigations, FMEAs, and other information to identify and prioritize clinical risk management/ loss prevention, and patient and staff safety concerns
Supports and contributes to system efforts to carry out FMEAs regarding clinical risk management/ loss prevention, as well as patient and staff safety concerns
Carry out other duties as assigned by leadership
Strive to increase and share current knowledge in the areas of clinical risk management and patient and staff safety
Possesses excellent organizational and analytical skills

Fulltime

Director, Technical Program Management

The Director of Technical Program Management will lead strategic portfolio manag...

Location

United States , Bethesda

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

10+ years of program management, project management or product management experience and a track record of building solutions that create value
4 years of management experience
Deep understanding of product development lifecycles, software development methodologies (Agile, Scrum, Kanban) and understanding of engineering processes.
Proven ability to work effectively with cross-functional teams, including roles such as product managers, business analysts, engineers and designers
Ability to translate technical concepts to non-technical stakeholders and vice versa.
Proficiency in project management and collaboration tools commonly used in software development, such as Jira, Confluence, or GitHub.
Understanding of the specific risks associated with software development projects and the ability to develop and execute risk mitigation plans.

Job Responsibility

Program delivery leadership: Drive planning and execution across multiple teams and platforms, aligning initiatives to business outcomes and OKRs. Orchestrate dependencies, resources, and timelines to deliver reliably at scale. Serve as the accountable owner for portfolio health, including on-time delivery, scope integrity, and benefit realization.
Cross-functional leadership alignment: Create alignment among Product, Engineering, Analytics, Security and GTM on goals, scope, and success criteria. Provide clear, concise communications and executive-ready reporting on status, risks, and trade-offs to enable timely decisions.
Build and lead the technical program management organization
program governance and delivery excellence: Hire, develop, and coach TPMs, fostering a culture of ownership, collaboration, and continuous improvement. Establish program governance, operating rhythms, and tooling (e.g., roadmapping, Jira, dashboards) that improve predictability and transparency. Define and track core delivery metrics (e.g., on-time rate, lead time, dependency aging) and implement data-driven improvements.
Risk, compliance, and quality management: Proactively identify and manage program risks, escalations, and change control to protect timelines and outcomes. Ensure delivery practices align with healthcare requirements such as data privacy and security (e.g., HIPAA), interoperability (e.g., HL7/FHIR), and, where applicable, certifications or regulatory considerations. Partner with Security, Compliance, and QA to prepare for audits, maintain release discipline, and uphold patient safety and product reliability.

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Senior Healthcare Program Manager

At T2Group, we’re dedicated to transforming healthcare through cutting-edge tech...

Location

United States , Torrance

Salary:

Not provided

T2Group

Expiration Date

Until further notice

Requirements

A proven track record managing Cerner and Epic implementations in hospitals
Experience overseeing large-scale projects that span multiple years
Exceptional leadership skills with the ability to drive change and inspire teams
A commitment to improving patient outcomes and healthcare processes through technology

Job Responsibility

Lead large, multi-year projects
Manage complex projects
Guide strategic initiatives
Ensure seamless implementation of healthcare systems

What we offer

Challenging, multi-year projects that push the boundaries of what’s possible in healthcare technology
The opportunity to work with cutting-edge systems and lead significant transformations
A collaborative environment that values your expertise and supports your professional growth
Access to a network of leading healthcare professionals and industry experts

Senior Manager, Statistical Programming

Beam is looking for a highly talented and motivated Senior Manager, Statistical ...

Location

United States , Cambridge

Salary:

155000.00 - 190000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

MS or higher degree in Statistics, Mathematics, or related scientific Discipline
At least 10 years Pharmaceutical/Biotech programming experience
Advanced SAS programming skills and strong Statistical background along with experience with SAS Base, SAS/Macros, SAS/Graph and SAS/Stat
Experience and in-depth knowledge in CDISC including STDM, ADaM and controlled terminologies
NDA or BLA submission experience is required
Excellent organizational skills and ability to prioritize tasks
Excellent communication and interpersonal skills
Experience managing CROs and other data vendors
Knowledge of ICH guidelines, Good Clinical Practices, FDA / EMA / other regulatory authority guidance

Job Responsibility

Participates in statistical programming activities on clinical studies and oversees CROs to generate analysis data sets and tables, listings and figures needed for clinical study reports and regulatory submissions
Reviews and validates SDTM, ADaM analysis datasets and TFLs created by CROs
Works collaboratively and communicates effectively with Biostatistics, Data Management, clinical operations, clinical development, Regulatory and other functions
Manages creating CDSIC SDTM and ADaM datasets, analysis metadata results and Define.xml for Electronic Submission from the clinical database or external data sources
Manages the activities of data summary, statistical analysis, patient profile, safety and efficacy tables, listings and figures using Base SAS, SAS Macros, SAS/STAT, SAS/Graph, SAS/SQL, SAS/ODS and R
Participates and manages the workflow of generating study specific and ad-hoc clinical data listings, summary tables and figures
Partners with Statisticians and other members of the clinical study team, performs ad hoc analysis
Reviews SAP, DMP, CRF, annotated CRF, table shells and other relevant documents by CROs and provides expert feedback from functional perspective
Develops SAS programming infrastructure and programming processes improve data deliverables and ad hoc analyses quality and efficiency
Builds and mentors a team of programmers as needed to support Beam clinical trials and development pipelines

Fulltime

RN - Patient Care Manager

Serenity Hospice is seeking an RN Patient Care Manager for our Eugene, Oregon te...

Location

United States , Eugene

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Possession of a current license to practice as a registered professional nurse or the equivalent license and education to practice as a healthcare professional in the practicing state
Minimum five years’ experience as a healthcare professional
including two years of supervisory experience in healthcare, homecare or hospice
Demonstrated administrative ability including knowledge of health care policies and program responsibilities
Valid driver’s license and proof of insurance is required
Must possess current CPR Certification

Job Responsibility

Oversee delivery of patient services and compliance with agency policies
Develop policies, procedures and guidelines to fulfill program objectives
Oversee scheduling, supervision, and on-going educational programs for all professional and paraprofessional staff providing direct patient services
Implement and monitor a quality assurance program or supervise designated QA staff
Oversee the maintenance of medical records, assuring accuracy, completeness and compliance with licensing regulations, certification standards, legal and ethical standards
Plan and implement staff education program for all team members

What we offer

Great culture and team atmosphere
Comprehensive benefits, including medical, dental, and vision, effective on the first of the month
401(k) retirement plan with a generous company match
Generous time off accruals
Paid holidays
Mileage reimbursement
Tuition Reimbursement
Employee Referral Program
Bonus Eligible
Hospice Certification benefit and salary increase

Patient Transport Manager

Manages all phases of the Transportation and Customer Service Center Departments...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, logistics, computer science, transportation or in related field or equivalent experience preferred
At least three years of experience in transportation industry, including experience in different means of CTD functions
Ability to manage and coordinate several different functions of CTD to achieve a cohesive and cost-efficient operation

Job Responsibility

Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs
Establishes quality patient transport, customer service center and transportation services necessary to meet customers’ needs, as appropriate
Oversees efficient operation of CTD
Manages CTD through supervisors and dispatchers
Develops solid relationships with client personnel
Supervises scheduling to provide adequate coverage desired by customers
Manages operations in a cost-efficient manner and reviews financial reports to find opportunities for further cost savings
Develops short term and long-term goals and objectives for patient transportation department to maintain high quality care and programs consistent with Aramark goals and objectives
Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations
Maintains compliance with ARAMARK’s standards of operation, client and within ARAMARK’s Business Conduct Policy. Maintains all records and reports necessary to regulations and codes

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Patient Experience Manager

Responsible for successfully coordinating and directing all patient experience a...

Location

United States , Winston Salem

Salary:

60000.00 - 70000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

HS diploma/GED or equivalent combination of education and experience
4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Job Responsibility

Responsible for successfully coordinating and directing all patient experience activities within the assigned system
Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives
Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

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Patient Experience Program Manager

Job Description

Job Responsibility

Requirements

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