Patient Experience Manager Job at Aramark (Philadelphia)

Program Manager Clinical Risk Management and Patient Safety - Quality Management

This role also works in conjunction with the System Director of Clinical Risk Ma...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in healthcare-related field required
5 years of healthcare risk management experience required
Proficiency with Microsoft Word, Excel, and PowerPoint required
Certified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Risk Management (CPHRM) required within 1 year of hire

Job Responsibility

Assists in identifying and evaluating activities or events occurring within the system and facilities, which may affect patient safety, resulting in either patient injury and/ or a potential opportunity to improve care delivery and patient safety
Facilitates implementation and management of a system clinical adverse event investigation process and provides consultation to facility and system staff
Provides leadership for conducting patient safety/ clinical risk assessments and adverse event investigations including root cause analyses and implementation of effective corrective action plans
Demonstrates a high degree of professionalism and communication skills when working with staff involved in adverse events, promoting a culture of no blame and collaboration
Facilitates, tracks, and maintains appropriate records and metrics regarding adverse events and potential for patient and staff safety issues
Uses data and trend analysis experience to facilitate system efforts to analyze data including metrics, surveys, occurrence reports, adverse event investigations, FMEAs, and other information to identify and prioritize clinical risk management/ loss prevention, and patient and staff safety concerns
Supports and contributes to system efforts to carry out FMEAs regarding clinical risk management/ loss prevention, as well as patient and staff safety concerns
Carry out other duties as assigned by leadership
Strive to increase and share current knowledge in the areas of clinical risk management and patient and staff safety
Possesses excellent organizational and analytical skills

Fulltime

Customer Experience Manager

As Customer Experience Manager, you will lead a growing team of Customer Experie...

Location

United States

Salary:

104000.00 - 121000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent relevant experience
7+ years of progressive customer service or experience leadership
At least 3 years managing direct reports
Proven success in driving customer satisfaction initiatives and managing escalations at scale
Strong knowledge of SAP (Order-to-Cash), Salesforce.com (Service Cloud), and customer experience metrics

Job Responsibility

Lead, coach, and develop a team of Customer Experience Analysts who serve as escalation points for both commercial and patient service operations
Establish performance standards, define measurable goals, and ensure team alignment with department KPIs and strategic objectives
Foster a culture of collaboration, ownership, and customer-first problem solving
Define the short- and long-term vision for customer experience excellence within the Service Center and Patient Care channels
Drive consistency in the way customer issues are escalated, diagnosed, resolved, and analyzed
Champion a proactive experience model by identifying root causes and implementing scalable improvements
Collaborate with key stakeholders across Sales, Planning, Marketing, Distribution, IT, and Compliance to advocate for the voice of the customer
Participate in strategic corporate initiatives such as product launches, acquisitions, and system enhancements
Support continuous improvement by embedding feedback loops and customer insights into internal planning
Develop and monitor real-time metrics for customer effort, NPS, and issue resolution

What we offer

Incentive compensation program
Comprehensive and competitive range of benefits
Health care benefits
Retirement plans
Work/life benefits
Generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
Benefits on day 1
Free onsite gym
Onsite cafeteria
Uncapped sales commissions

Hospice Patient Care Manager

The Registered Nurse Patient Care Manager is responsible for ensuring that patie...

Location

United States , Sedona

Salary:

Not provided

Angels Care Home Health

Expiration Date

Until further notice

Requirements

Registered nurse with current licensure to practice professional nursing in the state
Graduate of accredited school of nursing with a BSN degree preferred
Previous experience in hospice and/or home care setting
2 years of management or supervisory experience
Complies with accepted professional standards and practice
Has excellent observation, nursing judgment, and communication skills
Understands hospice philosophy and issues of death/dying
Has knowledge of the principles of pain & symptom management

Job Responsibility

Receives case referrals & reviews available patient information related to case to determine hospice care needs
Evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians
Reviews patient’s medical diagnosis, prognosis, medications, procedures, and clinical course
Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plans of care
Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement
Conducts quarterly record reviews and communicates findings and recommendations to Clinical Director and hospice personnel
Assesses health needs of community and assists in the development of plan(s)/program(s) to meet needs
Participates in public relations and community activities
Promotes customer service orientation for all hospice personnel
Participates actively in quality assessment performance improvement teams and activities

What we offer

$10,000 Sign-On Bonus
Generous Paid Time Off
Extensive Training
Full Health, Dental, & Vision Benefits (Available 1st Month)
Company Matched 401(k)
Career Advancement

Fulltime

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...

Location

United States , Englewood

Salary:

60.24 - 89.60 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Required
7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
Knowledge of legal, managerial, and organizational principles and standards for health systems Required
EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
EPIC Certification (EPIC) Required
Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required

Job Responsibility

Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Transport Manager

Manages all phases of the Transportation and Customer Service Center Departments...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, logistics, computer science, transportation or in related field or equivalent experience preferred
At least three years of experience in transportation industry, including experience in different means of CTD functions
Ability to manage and coordinate several different functions of CTD to achieve a cohesive and cost-efficient operation

Job Responsibility

Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs
Establishes quality patient transport, customer service center and transportation services necessary to meet customers’ needs, as appropriate
Oversees efficient operation of CTD
Manages CTD through supervisors and dispatchers
Develops solid relationships with client personnel
Supervises scheduling to provide adequate coverage desired by customers
Manages operations in a cost-efficient manner and reviews financial reports to find opportunities for further cost savings
Develops short term and long-term goals and objectives for patient transportation department to maintain high quality care and programs consistent with Aramark goals and objectives
Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations
Maintains compliance with ARAMARK’s standards of operation, client and within ARAMARK’s Business Conduct Policy. Maintains all records and reports necessary to regulations and codes

RN - Patient Care Manager

Serenity Hospice is seeking an RN Patient Care Manager for our Eugene, Oregon te...

Location

United States , Eugene

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

Possession of a current license to practice as a registered professional nurse or the equivalent license and education to practice as a healthcare professional in the practicing state
Minimum five years’ experience as a healthcare professional
including two years of supervisory experience in healthcare, homecare or hospice
Demonstrated administrative ability including knowledge of health care policies and program responsibilities
Valid driver’s license and proof of insurance is required
Must possess current CPR Certification

Job Responsibility

Oversee delivery of patient services and compliance with agency policies
Develop policies, procedures and guidelines to fulfill program objectives
Oversee scheduling, supervision, and on-going educational programs for all professional and paraprofessional staff providing direct patient services
Implement and monitor a quality assurance program or supervise designated QA staff
Oversee the maintenance of medical records, assuring accuracy, completeness and compliance with licensing regulations, certification standards, legal and ethical standards
Plan and implement staff education program for all team members

What we offer

Great culture and team atmosphere
Comprehensive benefits, including medical, dental, and vision, effective on the first of the month
401(k) retirement plan with a generous company match
Generous time off accruals
Paid holidays
Mileage reimbursement
Tuition Reimbursement
Employee Referral Program
Bonus Eligible
Hospice Certification benefit and salary increase

Medical Practice Manager

Oversees daily operations of a primary care office to ensure that the office is ...

Location

United States , Woodstock

Salary:

Not provided

Aylo Health

Expiration Date

Until further notice

Requirements

High School graduate or equivalent required
Bachelors Degree preferred
3-5 yrs. experience in management role in a primary care or similar retail setting
Must have valid driver’s license and able to travel to all locations
Ability to be flexible with work schedule (could require working evenings, weekends, and holidays)
Excellent communication skills
Above average problem-solving skills
Computer literate with entry level working knowledge of Microsoft Suites
Outlook, Word
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time

Job Responsibility

Oversees daily operations of a primary care office to ensure that the office is running smoothly and as cost effectively as possible
Understands and upholds the practice philosophy of health care and integrates this philosophy into daily functions
Provides information and assistance to internal and external customers
Lead team members and promote Aylo Health’s mission, values, and goals
Implement and ensure quality measures, compliance, and practice policies are being met
Supervise, assign, and direct activities of team members based on trends and opportunities identified by reviewing reports, direct observations, and feedback
Communicate effectively both verbally and written with all team members, patients, and vendors
Lead Aylo patient experience culture
demonstrate empathy and concern for our patients
Answer internal and external customer/patient inquires, and handle patient relations issues in accordance with practice policies and procedures

Fulltime

Associate Practice Manager

The purpose of an Associate Practice Manager at Oak Street Health is to lead and...

Location

United States , Glendale

Salary:

46988.00 - 102000.00 USD / Year

CVS Health

Expiration Date

October 31, 2026

Requirements

2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Bachelor's or Master's Degree in a related field (strongly preferred)
5 or more years of experience in a supervisory role within a clinical setting (strongly preferred)
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve (strongly preferred)
Experience successfully driving teams towards achievement of metrics (strongly preferred)
Experience with Google Suite (preferred)

Job Responsibility

Lead and manage operations at a single primary care clinic location
Supervise clinical and non-clinical team members
Support operational initiatives
Drive team towards achieving patient satisfaction and clinical outcomes
Ensure the clinic is running smoothly and timely on a daily basis
Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work
Ensure clinic operations are running smoothly and safely daily
Provide service recovery as needed
Lead implementation of in-clinic operational initiatives

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Patient Experience Manager

Aramark

Location:
United States , Philadelphia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Experience Manager