Patient Experience Coordinator Job at 360 Resourcing Solutions (Buckhurst Hill)

Patient Experience Coordinator

As the Patient Experience Coordinator, you will act as the dedicated point of co...

Location

United Kingdom , Buckhurst Hill

Salary:

27000.00 - 31000.00 GBP / Year

Life at Smart Dental Care

Expiration Date

July 07, 2026

Requirements

Has previous dental reception, treatment coordinator, or private healthcare experience
Demonstrates excellent communication and interpersonal skills
Has professional and confident telephone manners
Is highly organised, proactive, and detail-oriented
Is passionate about patient care and customer experience
Can work independently and as part of a team
Is confident discussing private treatment options and finance
Works well within a busy private practice environment
Is professional, reliable, and patient-focused
Has strong administrative and organisational skills

Job Responsibility

Act as the named single point of contact for patients throughout their treatment journey
Deliver exceptional front-of-house customer service and patient care
Answer inbound enquiries promptly and professionally
Respond to patient enquiries and voicemails within 24 hours
Contact every new referral within 24 hours of receipt during opening hours
Manage appointment scheduling efficiently and professionally
Document all patient interactions accurately within the CRM/PMS system
Ensure patients are fully informed before and after treatment appointments
Discuss private treatment plans and Care Plan membership options with eligible patients
Take deposits and coordinate booking of treatment appointments

What we offer

Competitive salary of £27,000-£31,000 depending on experience
Quarterly performance bonus tied to patient experience, conversion, and retention metrics
Modern private specialist clinic environment
Supportive management and friendly team culture
Professional development and training opportunities
Career progression within a growing private practice
Opportunity to play a key role in patient satisfaction and practice growth

Fulltime

Patient Experience Coordinator

The Patient Experience Coordinator is an essential position that assists in supp...

Location

United States , Peoria

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer-facing position
Excellent patient or customer service and communication skills
A flexible and positive attitude
A proactive and adaptable working style
able to cover tasks as they arise
Impeccable judgment
Proficient PC skills
Medical experience
High school diploma or GED required (bachelor’s degree preferred)
A Basic Life Saving (BLS) Certification required

Job Responsibility

Welcome patients and conduct check-in with required forms
Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
Lead the scheduling and patient visit coordination functions within the practice management system
Ensure our patients are always delighted with the level of care they receive
Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
Perform other duties as assigned
Working hours may include extended hours
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Fulltime

Patient Experience Coordinator

The Patient Experience Coordinator is an essential position that assists in supp...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer-facing position
Excellent patient or customer service and communication skills
A flexible and positive attitude
A proactive and adaptable working style
able to cover tasks as they arise
Impeccable judgment
Proficient PC skills
Medical Assistant Certification (preferred)
High school diploma or GED required (bachelor’s degree preferred)
A Basic Life Saving (BLS) Certification required

Job Responsibility

Welcome patients and conduct check-in with required forms
Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
Lead the scheduling and patient visit coordination functions within the practice management system
Ensure our patients are always delighted with the level of care they receive
Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
Perform other duties as assigned

Fulltime

Patient Experience Coordinator

This is a unique chance to join a brand‑new business venture within a growing he...

Location

United Kingdom , Taunton

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A natural ability to make each patient feel like the only person you've spoken to that day
Highly organised, able to manage multiple enquiries simultaneously
Proactive approach to follow up and lead nurturing
Strong attention to detail and accuracy in recording information
Ability to adapt conversations to suit patient needs, energy, and understanding
Friendly, confident, and warm communication style, especially over the phone
Comfortable working in a fast-paced environment with a consistent focus on service quality
A positive, "can-do" attitude and genuine desire to help people
Previous experience in customer service, account management or patient facing role
Experience using CRM or diary management systems (training provided)

Job Responsibility

Inbound Enquiry Management
Handle incoming calls, emails, and digital enquiries in a friendly, confident, and patient focused manner
Provide a warm, personalised service that feels local and community based, rather than centralised
Build instant rapport and make each patient feel valued and supported
Patient Support & Treatment Discussions
Listen carefully and patiently to understand patient needs and questions
Talk patients through treatments, services, and available options using clear, accessible language
Explain processes (e.g., consultations, treatment journeys, pricing structures) based on provided training and guidance
Support patients in making informed decisions, without providing clinical advice
Lead Management & Follow Up

What we offer

Generous holiday
Hybrid working
Modern offices and free parking on site
Progression opportunities
Discretionary bonus scheme
A wellness day
Friendly and sociable team

Fulltime

Patient Experience Coordinator

The Patient Experience Coordinator is an essential position that assists in supp...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer-facing position
Excellent patient or customer service and communication skills
A flexible and positive attitude
A proactive and adaptable working style
Impeccable judgment
Proficient PC skills
Medical Assistant Certification (preferred)
High school diploma or GED required (bachelor’s degree preferred)
A Basic Life Saving (BLS) Certification required
An active Arizona fingerprint clearance card

Job Responsibility

Welcome patients and conduct check-in with required forms
Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
Lead the scheduling and patient visit coordination functions within the practice management system
Ensure our patients are always delighted with the level of care they receive
Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
Perform other duties as assigned

Fulltime

Patient Experience Coordinator

The Patient Experience Coordinator is an essential position that assists in supp...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer-facing position
Excellent patient or customer service and communication skills
A flexible and positive attitude
A proactive and adaptable working style
Impeccable judgment
Proficient PC skills
Medical Assistant Certification (preferred)
High school diploma or GED required (bachelor’s degree preferred)
A Basic Life Saving (BLS) Certification required
An active Arizona fingerprint clearance card

Job Responsibility

Welcome patients and conduct check-in with required forms
Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
Lead the scheduling and patient visit coordination functions within the practice management system
Ensure our patients are always delighted with the level of care they receive
Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
Perform other duties as assigned
Working hours may include extended hours
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Fulltime

Float Patient Experience Coordinator

The Patient Experience Coordinator is an essential position that assists in supp...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer-facing position
Excellent patient or customer service and communication skills
A flexible and positive attitude
A proactive and adaptable working style
able to cover tasks as they arise
Impeccable judgment
Proficient PC skills
High school diploma or GED required (bachelor’s degree preferred)
A Basic Life Saving (BLS) Certification required
An active Arizona fingerprint clearance card

Job Responsibility

Welcome patients and conduct check-in with required forms
Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
Lead the scheduling and patient visit coordination functions within the practice management system
Ensure our patients are always delighted with the level of care they receive
Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
Perform other duties as assigned
Working hours may include extended hours
This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Fulltime

Patient Experience Representative – Genetics

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Brookline

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma/GED
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

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