Patient Experience Clerk - Outpatients

• Operationally responsible for the delivery day to day key performance indicators for the unit
• Be the custodian of a brilliant experience for all our patients
• Operationally responsible for day-to-day delivery and implementation of departmental procedures
• Responsible for the standard and quality of the Outpatient Administration
• Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments
• Work with service leads to ensure Referral to Treatment (RTT) performance targets are met
• Check all patient demographics at clinic attendance
• Manage follow up patient wait list for service

• GCSE3 or above including Maths and English
• Evidence of continuing professional development
• Evidence of Health & Safety training
• Educated to NVQ Level 3
• Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system
• Evidence of significant administrative experience within a customer focused environment
• Experience and understanding of outpatient services and performance indicators
• Experience in implementing NHS policies and guidelines relevant to outpatient services
• Evidence of successful process design and implementation
• Proven experience of developing administrative processes, analysing information, and report writing

Past experience of working in an area specialising in healthcare appointment making