Patient Experience Advisor

• Accountable for successful relationships with site/system administrative teams
• Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience
• Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes
• Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives
• Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model
• Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques

• Bachelor's Degree in Organizational Development or Education
• Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement
• Ability to develop rapport quickly with all levels of leadership
• Strong facilitation skills
• Organizational assessment / diagnostic skills
• Extensive knowledge of a strong consultative approach
• Strong human relations and interpersonal skills
• Ability to navigate and establish priorities in an often-ambiguous environment
• Demonstrated organizational and prioritization skills
• Excellent communication skills
• Large group presentation skills
• Proficient in Microsoft Word, Excel PowerPoint
• Demonstrated knowledge of patient experience data analysis and report preparation
• Must have ability to coach and influence change with clinical staff including nurses and physicians
• Excellent customer service and communication skills required

Bachelor degree in other applicable fields will be considered

• Eligible for Benefits, Medical, Dental Vision and 401k
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Opportunity for annual increases based on performance
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions