Patient Engagement Specialist

• Conduct patient outreach (telephonic and in-person home visits) to foster engagement in the care model
• Engage with patients who have not visited the clinic or been engaged in the care model
• Spend time in the community connecting with patients in locations such as homes, hospitals, long-term care facilities, and skilled nursing facilities
• Respond to escalations and urgent needs while prioritizing work, triaging situations, and multitasking
• Document interactions with patients in electronic medical records while maintaining HIPAA standards
• Communicate complex topics with all identified parties involved in patients' care, including family members, caregivers, and medical providers
• Partner with patients and their support persons to identify goals and address barriers
• Foster relationships with patients and their caregivers
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs
• Educate patients about Oak Street Health’s wrap-around services

• A track record of success in health-care-related engagement, sales, and/or marketing
• Strong verbal and written communication skills
• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms
• Dedication to serving the community and building meaningful relationships
• A demonstrated ability to operate independently in a fast-paced environment
• An understanding of the Medicare and Medicare Advantage programs
• Access to reliable transportation and the ability to travel through assigned territories to connect with patients
• US Work Authorization is required

Fluency in Spanish (written and oral)

• Mission-focused career impacting change and improving health outcomes for Medicare patients
• Paid vacation and sick time
• Investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• Flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost wellness programs including tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Tuition assistance