Patient Engagement Specialist

• Plan to spend about half of their time in the community connecting with patients in patient-centered locations such as homes, hospitals, long-term care facilities, and skilled nursing facilities
• Respond to escalations and urgent needs with the ability to prioritize work, triage situations, and multitask
• Document interactions with patients in electronic medical records while maintaining HIPAA standards and confidentiality
• Communicate complex topics between identified parties involved in patients' care with passion and patience
• Partner with patients, their support persons, and providers to identify goals, address barriers, and clarify expectations
• Independently foster relationships with patients and caregivers
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs
• Educate patients about Oak Street’s wrap-around services

• A track record of success in health-care-related engagement, sales, and/or marketing
• Strong verbal and written communication skills
• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms
• Dedication to serving the community and building meaningful relationships
• A demonstrated ability to operate independently in a fast-paced environment
• An understanding of the Medicare and Medicare Advantage programs
• Access to reliable transportation and the ability to travel through assigned territories to connect with patients
• Fluency in Spanish (written and oral) is preferred
• US Work Authorization is required

Fluency in Spanish (written and oral)

• Mission-focused career impacting change and improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• Flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• Affordable medical plan options
• Wellness programs including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access