Patient Engagement Specialist, CVS Health

CVS Health

Location:
United States, St Louis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.50 - 38.82 USD / Hour

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Job Description:

The Patient Engagement Specialist plays an integral role in the Population Health Team by fostering engagement in care models, conducting outreach, and supporting patients to access healthcare services. The role involves connecting with patients in community settings and addressing a range of priorities in collaboration with healthcare professionals and social workers.

Job Responsibility:

Conduct patient outreach (telephonic and in-person home visits) to foster engagement in care model
Engage with patients who have not visited the clinic or care model to support their access to care
Plan to spend half the time connecting with patients in patient-centered locations such as homes, hospitals, long-term care facilities, and skilled nursing facilities
Respond to escalations and urgent needs, prioritize work, triage situations, and multitask
Document interactions with patients in electronic medical records while maintaining HIPAA standards
Communicate complex topics between identified parties involved in patient care
Partner with patients and their support persons to identify goals and address barriers
Foster relationships with patients and caregivers
Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs
Educate patients about Oak Street’s wrap-around services

Requirements:

A track record of success in health-care-related engagement, sales, and/or marketing
Strong verbal and written communication skills
Strong technology skills and understanding of Excel as well as other EHR/EMR platforms
Dedication to serving the community and building meaningful relationships
A demonstrated ability to operate independently in a fast-paced environment
An understanding of the Medicare and Medicare Advantage programs
Access to reliable transportation and the ability to travel through assigned territories to connect with patients
US Work Authorization is required

Nice to have:

Fluency in Spanish (written and oral)
Someone who embodies being Oaky (e.g., radiating positive energy, driving clinical excellence, etc.)

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options
Employee stock purchase plan
Wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Tuition assistance
Flexible work schedules
Family leave and dependent care resources
Colleague assistance programs
Retiree medical access

Additional Information:

Job Posted:
May 14, 2025

Expiration:
July 28, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Patient Engagement Specialist