Patient Engagement Specialist

• Conduct patient outreach (telephonic and in-person home visits) to foster engagement in our care model
• Engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street
• Assist patients in finding a more appropriate setting for their primary care needs
• Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask
• Document interactions with patients in electronic medical records in a timely while maintaining HIPAA standards and confidentiality of protected health information
• Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)
• Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations
• Independently foster relationships with patients and their caregivers
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs
• Educate patients about Oak Street’s numerous wrap-around services

• A track record of success in health-care-related engagement, sales, and/or marketing
• Strong verbal and written communication skills
• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms
• Dedication to serving the community and building meaningful relationships
• A demonstrated ability to operate independently in a fast-paced environment
• An understanding of the Medicare and Medicare Advantage programs
• Access to reliable transportation and the ability to travel through assigned territories to connect with patients
• Fluency in Spanish (written and oral) is preferred
• US Work Authorization is required

Fluency in Spanish (written and oral)

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement