Patient Engagement Specialist Job at CVS Health (East Knoxville)

Care Enrichment Coordinator

The Patient Engagement Specialist position works in the Inpatient Psychiatry cli...

Location

United States of America , Rochester

Salary:

17.51 - 23.64 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree in a human service related field
2 years of experience in human services
Experience in a psychiatric crisis or emergency setting (preferred)
or equivalent combination of education and experience
Availability to work a flexible work schedule including evenings and weekends
effective communication and teaching skills
ability to empathize with patients, families and/or support systems

Job Responsibility

Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu
Effectively communicates with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations
Navigates complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, etc., with patients in the milieu
Gathering non-nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.)
Collaborates with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de-escalation through utilization of CPI techniques
Utilizes effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g. agitation, confusion, anxiety) so that interventions can be offered sooner in effort to reduce the use of restraint/seclusion
Facilitates patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units
Participates in ongoing staff development programs, workshops and seminars
Implements orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists
Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making

Fulltime

Care Enrichment Coordinator

With some latitude, the Patient Engagement Specialist position works in the Inpa...

Location

United States of America , Rochester

Salary:

17.51 - 23.64 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree in a human service related field
2 years of experience in human services
Experience in a psychiatric crisis or emergency setting preferred
or equivalent combination of education and experience
Availability to work a flexible work schedule including evenings and weekends
effective communication and teaching skills
the ability to empathize with patients, families and/or support systems

Job Responsibility

Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu
Effectively communicates with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations
Navigates complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, ect, with patients in the milieu
Gathering non-nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.)
Collaborates with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de-escalation through utilization of CPI techniques
Utilizes effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g. agitation, confusion, anxiety) so that interventions can be offered sooner in effort to reduce the use of restraint/seclusion
Facilitates patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units
Participates in ongoing staff development programs, workshops and seminars
Implements orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists
Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making

Fulltime

Health Insurance Specialist

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to ed...

Location

United States , Richmond

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

May 25, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Patient Engagement Specialist I

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Augusta

Salary:

18.50 - 31.72 USD / Hour

CVS Health

Expiration Date

June 26, 2026

Requirements

A proven record of success in engagement, sales, and/or marketing within a healthcare-related context.
Proficiency in both verbal and written communication.
Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms.
A commitment to serving the community and establishing meaningful professional relationships.
A demonstrated ability to function autonomously in a demanding, fast-paced environment.
A comprehensive understanding of Medicare and Medicare Advantage programs.
Access to dependable transportation and the capability to travel within assigned territories to interact with patients.
Authorization to work in the United States is mandatory.
An individual who exemplifies the core values of 'Oaky'.

Job Responsibility

Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support. (Approximately 50% of the time will involve community engagement, requiring access to reliable transportation).
Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously.
Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information.
Facilitate communication regarding complex topics among all involved parties in the patient's care, as necessary (e.g., family members, caregivers, medical providers, community-based organizations).
Collaborate with the patient and their support persons (if applicable) to define goals, address impediments, and maintain transparency concerning patient and provider expectations.
Independently cultivate relationships with patients and their caregivers.
Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients.
Provide patients with education regarding Oak Street’s comprehensive wrap-around services.
Achieve a minimum target of 20 resolutions per cycle.

What we offer

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Fulltime

Patient Engagement Specialist I

The Patient Engagement Specialist I will serve as an essential member of the Pat...

Location

United States , Rhode Island area

Salary:

18.50 - 38.82 USD / Hour

CVS Health

Expiration Date

June 26, 2026

Requirements

A proven record of success in engagement, sales, and/or marketing within a healthcare-related context
Proficiency in both verbal and written communication
Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms
A commitment to serving the community and establishing meaningful professional relationships
A demonstrated ability to function autonomously in a demanding, fast-paced environment
A comprehensive understanding of Medicare and Medicare Advantage programs
Access to dependable transportation and the capability to travel within assigned territories to interact with patients
Fluency in Spanish (written and oral) is considered advantageous
Authorization to work in the United States is mandatory
An individual who exemplifies the core values of Oaky

Job Responsibility

Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support
Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously
Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information
Facilitate communication regarding complex topics among all involved parties in the patient's care, as necessary
Collaborate with the patient and their support persons to define goals, address impediments, and maintain transparency concerning patient and provider expectations
Independently cultivate relationships with patients and their caregivers
Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients
Provide patients with education regarding Oak Street’s comprehensive wrap-around services
Achieve a minimum target of 20 resolutions per cycle

What we offer

Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

Fulltime

New

Patient Engagement Specialist (Fluent in Polish)

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Springfield

Salary:

18.50 - 38.82 USD / Hour

CVS Health

Expiration Date

June 26, 2026

Requirements

A proven record of success in engagement, sales, and/or marketing within a healthcare-related context
Proficiency in both verbal and written communication
Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms
A commitment to serving the community and establishing meaningful professional relationships
A demonstrated ability to function autonomously in a demanding, fast-paced environment
A comprehensive understanding of Medicare and Medicare Advantage programs
Access to dependable transportation and the capability to travel within assigned territories to interact with patients
Fluency in Polish (written and oral) is considered advantageous
Authorization to work in the United States is mandatory
An individual who exemplifies the core values of 'Oaky'

Job Responsibility

Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support
Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously
Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information
Facilitate communication regarding complex topics among all involved parties in the patient's care, as necessary
Collaborate with the patient and their support persons to define goals, address impediments, and maintain transparency concerning patient and provider expectations
Independently cultivate relationships with patients and their caregivers
Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients
Provide patients with education regarding Oak Street’s comprehensive wrap-around services
Achieve a minimum target of 20 resolutions per cycle

What we offer

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Fulltime

Rehabilitation Therapist

Primarily responsible for providing Targeted Case Management and Psychiatric Reh...

Location

United States of America , Rochester

Salary:

25.09 - 35.12 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor’s degree with major course work in a related health/human services/occupational field or combination of education and experience
2-3 years of relevant experience working with the mentally ill
or an equivalent combination of education and experience
must possess and maintain a valid New York state License, have a satisfactory driving record

Job Responsibility

Conducts assessment of identified patients for psychiatric rehabilitation and care management services
Designs appropriate treatment plan goals according to patients’ psychiatric rehabilitation needs
Completes and maintains professional documentation
Conducts evidence informed treatment with patients
Assesses successful completion of goals and plans termination of psychiatric rehab services and care management services accordingly
Provide case management needs as indicated to ensure access to healthcare and meeting immediate needs or patients
Coordinates outreach and engagement activities focused on finding, connecting and retaining patients in appropriate community services
Completes all Health Home Care management referrals, community agency referrals, and self-referrals for CCBHC patients who are not yet connected to Health Home Care Management services
Maximize community integration and normalization
Mobilizes family and natural support networks when necessary

Fulltime

Clinical Nurse Specialist, Orthopaedics

Blackrock Health Hermitage Clinic is a private hospital providing a full range o...

Location

Ireland , Lucan, Co. Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Be registered in the general division of the Register of Nurses maintained by NMBI
Have at least five years recent relevant post-registration nursing experience (full-time or equivalent hours part-time) in an acute hospital setting and a minimum of two years nursing experience in Orthopaedic Nursing
Have acquired a level 8 post registration Quality and Qualifications Ireland (QQI), National Framework of Qualifications (NFQ) major academic award relevant to the specialist area- Orthopaedic Nursing (or similar)
Clinical Skills
Management skills
Leadership skills
IT skills
Quality focus
Risk Management
Clinical audit

Job Responsibility

Plan and initiate care and treatment modalities within agreed protocols to achieve patient centred outcomes and evaluate their effectiveness
Utilize assessment skills and techniques to determine each patient/family needs
Plan all care in collaboration with the patient
Provide specialist advice to patients on appropriate products to meet their needs
Liaise as appropriate with other members of the multidisciplinary team (MDT) regarding any aspect of patient care
Develop, document and update care, discharge and teaching plans and documentation as necessary
Evaluate the care/information given and reassess accordingly
Co-ordinate and track the completion of the patient reported outcome measures (P.R.O.M.S.) at the pre and post-operative assessments, review the patient post-operatively at 6 months, 2 years, 5 years, 10 years, 15 years and 20 years and record any complications in accordance with the Irish National Orthopaedic Register (INOR) template
Monitor and review data input from this hospital
Attend to the routine calls from patients by the use of a telephone helpline, provide timely specialist advice or consultation as appropriate

What we offer

Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

Patient Engagement Specialist

CVS Health

Location:
United States , East Knoxville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

Expiration:
June 26, 2026

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Our AI answers in your language

Patient Engagement Specialist

CVS Health

Location:United States , East Knoxville

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 24, 2026

Expiration:June 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Care Enrichment Coordinator

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Clinical Nurse Specialist, Orthopaedics

Location:
United States , East Knoxville

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
April 24, 2026

Expiration:
June 26, 2026