Patient Engagement Specialist

• Conduct patient outreach (telephonic and in-person home visits) to foster engagement in our care model
• Engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care
• Assist patients in finding a more appropriate setting for their primary care needs
• Spend about half of their time in the community connecting with patients
• Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask
• Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
• Communicate complex topics between all identified parties involved in patients' care as needed
• Partner with the patient and their support persons to identify goals, address barriers, and be transparent about patient/provider expectations
• Independently foster relationships with patients and their caregivers
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs
• Educate patients about Oak Street’s numerous wrap-around services

• A track record of success in health-care-related engagement, sales, and/or marketing
• Strong verbal and written communication skills
• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms
• Dedication to serving the community and building meaningful relationships
• A demonstrated ability to operate independently in a fast-paced environment
• An understanding of the Medicare and Medicare Advantage programs
• Access to reliable transportation and the ability to travel through assigned territories to connect with patients
• US Work Authorization is required

Fluency in Spanish (written and oral) is preferred

• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility