Patient Engagement Specialist I Job at CVS Health (Rhode Island area)

Care Enrichment Coordinator

The Patient Engagement Specialist position works in the Inpatient Psychiatry cli...

Location

United States of America , Rochester

Salary:

17.51 - 23.64 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree in a human service related field
2 years of experience in human services
Experience in a psychiatric crisis or emergency setting (preferred)
or equivalent combination of education and experience
Availability to work a flexible work schedule including evenings and weekends
effective communication and teaching skills
ability to empathize with patients, families and/or support systems

Job Responsibility

Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu
Effectively communicates with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations
Navigates complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, etc., with patients in the milieu
Gathering non-nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.)
Collaborates with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de-escalation through utilization of CPI techniques
Utilizes effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g. agitation, confusion, anxiety) so that interventions can be offered sooner in effort to reduce the use of restraint/seclusion
Facilitates patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units
Participates in ongoing staff development programs, workshops and seminars
Implements orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists
Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making

Fulltime

Care Enrichment Coordinator

With some latitude, the Patient Engagement Specialist position works in the Inpa...

Location

United States of America , Rochester

Salary:

17.51 - 23.64 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree in a human service related field
2 years of experience in human services
Experience in a psychiatric crisis or emergency setting preferred
or equivalent combination of education and experience
Availability to work a flexible work schedule including evenings and weekends
effective communication and teaching skills
the ability to empathize with patients, families and/or support systems

Job Responsibility

Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu
Effectively communicates with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations
Navigates complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, ect, with patients in the milieu
Gathering non-nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.)
Collaborates with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de-escalation through utilization of CPI techniques
Utilizes effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g. agitation, confusion, anxiety) so that interventions can be offered sooner in effort to reduce the use of restraint/seclusion
Facilitates patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units
Participates in ongoing staff development programs, workshops and seminars
Implements orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists
Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making

Fulltime

Health Insurance Specialist

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to ed...

Location

United States , Richmond

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

May 25, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

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