Patient Engagement Specialist I

• Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support. (Approximately 50% of the time will involve community engagement, requiring access to reliable transportation).
• Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously.
• Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information.
• Facilitate communication regarding complex topics among all involved parties in the patient's care, as necessary (e.g., family members, caregivers, medical providers, community-based organizations).
• Collaborate with the patient and their support persons (if applicable) to define goals, address impediments, and maintain transparency concerning patient and provider expectations.
• Independently cultivate relationships with patients and their caregivers.
• Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients.
• Provide patients with education regarding Oak Street’s comprehensive wrap-around services.
• Achieve a minimum target of 20 resolutions per cycle.

• A proven record of success in engagement, sales, and/or marketing within a healthcare-related context.
• Proficiency in both verbal and written communication.
• Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms.
• A commitment to serving the community and establishing meaningful professional relationships.
• A demonstrated ability to function autonomously in a demanding, fast-paced environment.
• A comprehensive understanding of Medicare and Medicare Advantage programs.
• Access to dependable transportation and the capability to travel within assigned territories to interact with patients.
• Authorization to work in the United States is mandatory.
• An individual who exemplifies the core values of 'Oaky'.

Fluency in Spanish (written and oral) is considered advantageous.

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement