Patient Engagement Manager

• Managing and optimising the CRM system to maintain the highest standards of data accuracy and integrity
• Overseeing all patient callbacks and follow-up communications, improving conversion at every stage of the patient journey
• Managing lead funnels and nurturing prospective patients through targeted, personalised engagement strategies
• Creating patient touchpoints and marketing collateral, including compelling copywriting aligned with brand guidelines
• Producing detailed reports on patient engagement, conversion rates, and business growth metrics for senior leadership
• Coordinating relationships with external agencies covering marketing, PR, social media, lead generation, and telephony/AI systems
• Leading and developing front-of-house staff to ensure outstanding reception operations and a consistently excellent patient experience

• Demonstrable experience with CRM platforms, cloud-based tools, and marketing automation systems
• Excellent written and verbal communication skills, with the ability to produce engaging copy and manage marketing or lead generation workflows
• Experience in hybrid or remote working environments, with strong relationship-building skills across distributed teams
• Proactive and self-motivated, with a genuine passion for delivering outstanding patient-centred care
• Calm under pressure with strong prioritisation skills and the ability to thrive in a fast-paced environment
• A collaborative team player with a growth mindset and commitment to continuous improvement

Background in CRM management, marketing, or healthcare operations

• Salary from £31,000, commensurate with experience
• A dynamic and supportive working environment within an established healthcare practice
• Genuine opportunity to make a measurable impact on patient experience and business growth
• Central London location