Job Description
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has over 38,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year. Up for the challenge to make health care better by delivering more value and a better patient and provider experience at lower cost, Mount Sinai Health System invested in Mount Sinai Health Partners, a business unit to lead the health system’s transition to a value-based care business. Making a commitment to working differently and taking on more accountability and risk for patients is instrumental in our quest to deliver world-class population health management. The population health team within Mount Sinai encompasses payer contracting, population health analytics and operations, care management, wellness services, provider communications and engagement, clinical integration, and population-based quality and efficiency management and improvement. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. Delivering the most efficient and highest quality care while rewarding total health outcomes is a win for all—from patients to providers to health care insurers. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who: • Are comfortable “playing up” and “playing down” as needed to accomplish business objectives • Work productively amidst ambiguity • Thrive in fast-paced work environments • Seek to improve the status quo Within MSHP, the Quality Team is an integral component of clinical operations led by the Deputy Chief Medical Officer. The team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. MSHP seeks a Patient Engagement Coordinator. The Patient Engagement Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management through the quality and medication adherence programs. The Coordinator will be supported by the clinical team to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports to the Director of Quality and Patient Engagement.
