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Patient Education Specialist

Profound Medical

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Location:
United States , Boston

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Patient Education Specialist plays a pivotal role in supporting Profound Medical’s mission by serving as a key point of contact for patients seeking information about the TULSA procedure. This role is responsible for delivering clear, compassionate, and patient-friendly education, nurturing patient leads, facilitating referrals to authorized TULSA Pro centers, and helping ensure a smooth, supportive experience throughout the patient journey. The specialist works closely with the Marketing and Field teams to enhance patient engagement, education, and conversion.

Job Responsibility:

  • Serve as a key point of contact for patients, providing education and guidance about the TULSA procedure via phone and responding to inquiries with empathy and clarity
  • Manage patient leads in HubSpot, ensuring accurate data entry, timely follow-up, and consistent nurturing to support patient conversion and experience
  • Coordinate patient referrals to authorized TULSA Pro centers, working with both patients and clinical staff to ensure a smooth handoff
  • Contribute to the development of patient-friendly educational content (in partnership with Marketing Communications), including brochures, videos, FAQs, and web content
  • Support field teams by providing tools and resources to aid in patient communication and engagement efforts
  • Gather and share patient feedback to help evaluate and improve educational materials and patient support processes
  • Track patient engagement metrics and provide insights to refine educational outreach and improve conversion rates

Requirements:

  • Bachelor’s degree
  • BSN, Bachelor’s in Health Sciences or Public Health preferred
  • Registered Nurse with a minimum of 5 years’ experience in clinical practice
  • Experience in oncology and/or robotic surgery is highly preferred
  • Strong verbal and written communication skills
  • Proficiency in CRM platforms (such as HubSpot) and experience with lead nurturing, pipeline management, and conversion best practices
  • Strong collaboration and project management abilities
  • Commitment to creating an empowering, supportive patient experience

Nice to have:

Experience in oncology and/or robotic surgery

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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