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Patient Education Specialist

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Helpware

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Location:
Philippines , Cebu

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Patient Education Specialist is responsible for comprehensive patient education. This role is accountable for driving exceptional patient and client experiences through effective patient care education, operational excellence, and continuous improvement. We are seeking a Patient Education Specialists to partner cross-functionally to resolve complex patient issues, improve satisfaction metrics, and ensure exceptional patient experiences. This position plays a key role in supporting the Customer Success Team, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Job Responsibility:

  • Assesses patient understanding, barriers, and readiness to learn, using clinical expertise to adjust teaching methods and ensure effective comprehension of health information
  • Provides one on one and group education sessions, explaining diagnoses, medications, procedures, and care instructions to improve patient outcomes and engagement
  • Documents patient education encounters in accordance with clinical, regulatory, and organizational requirements to ensure accurate communication and care coordination
  • Partners cross-functionally to resolve complex patient issues, improve satisfaction metrics, and ensure exceptional patient experiences
  • Ensure required courses, continuing education (CE), and compliance training are completed in accordance with state board requirements and company policy
  • Creates and maintains evidence based educational materials, including handouts, digital resources, and teaching tools that meet regulatory and organizational standards

Requirements:

  • Bachelor’s degree in nursing (Required)
  • Active nursing license
  • 3-5 years of clinical nursing experience (Required)
  • Knowledge of nursing principles, practices, and standards of care
  • adult learning principles
  • common medical conditions, treatments, medications, and diagnostic procedures
  • regulatory and accreditation standards, and patient-centered communication (Required)
  • Excellent written, verbal, and interpersonal communication skills (Required)
  • Collaboration and teamwork skills (Required)
  • Strong assessment, documentation, and EMR skills (Required)
  • Ability to design or update educational programs to tailor to individual patient needs (Required)
  • Ability to prioritize and support multiple educational programs (Required)

Nice to have:

  • Training in Pediatric and Adult Education
  • Certified Diabetes Care and Education Specialist
  • Prior Authorization experience
  • Obesity Management
  • 5+ years of clinical nursing experience
  • Knowledge of pharmacy operations, chronic disease management, preventative care, and wellness education
  • and emerging treatment protocols
  • Curriculum development, advanced presentation, and group facilitation skills
  • Data tracking and educational outcome evaluation skills
  • Ability to analyze patient education trends

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
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