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As a Patient Coordinator, you will be the friendly, frontline face of the H2H service. Working out of a modern, vibrant, open-plan office in Sittingbourne, you will handle patient deliveries, resolve queries, and work alongside a dedicated nursing service to ensure these patients receive the highest standard of care and comfort.
Job Responsibility
Patient onboarding: Welcome new patients or carers to the H2H service in a warm, empathetic, and professional manner, verifying all healthcare details
Delivery coordination: Efficiently arrange and schedule patient deliveries via telephone and email
Stakeholder liaison: Act as a key point of contact for healthcare professionals, internal teams, and GP surgeries
Administration & compliance: Process chemist orders, manage prescription collections, and meticulously log all communications on the internal database
Query resolution: Answer and resolve patient and stakeholder inquiries proactively
Requirements
Previous experience in a busy, fast-paced customer service environment
Professional, confident telephone manner and excellent written communication skills
Competent IT skills with the ability to learn new internal database systems quickly
Ability to prioritize workload, multitask, and stay calm under pressure
What we offer
Joining a highly supportive, friendly team environment
Comprehensive training program overseen by a dedicated team trainer