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Patient Coordinator

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Advocate Health Care

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Location:
United States , Charlotte

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

20.80 - 31.20 USD / Hour
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Job Responsibility:

  • Engages a population of medically vulnerable or chronically ill patients in their care, assisting them through the process of working towards better health by providing support, encouragement and education
  • Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs
  • Completes screenings on patients for social determinants of health needs and refers as appropriate
  • Communicates with patients and caregivers in person, by telephone and via electronic means
  • Utilizes Chronic Disease Management protocols, under the direction of clinical teammates
  • monitors patient-reported biometrics, medication adherence, reported challenges/barriers and promptly connects the patient with the appropriate resources, and/or notifies the patient's care team for additional follow-up
  • Provides customized, evidence-based patient education in a variety of areas, under the guidance of clinical teammates and based on the patient's readiness to change
  • includes but not limited to weight management/exercise, tobacco cessation, stress reduction and chronic disease self-management
  • Uses Motivational Interviewing skills to engage and assist patient/parent/family
  • Assists providers' offices/ medical home staff with member specific missed appointments through outreach and scheduling
  • Advocates and facilitates referrals to gain access to services and resources for patients, including patient assistance programs, community-based services and mental health support
  • Assists with the coordination of care across the care continuum and transitions of care (including home care, outpatient care, ER care, and hospital care) while maintaining strict patient confidentiality
  • Advocates to help those who frequently access inappropriate levels of care

Requirements:

  • Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT
  • A High School Diploma or GED is required
  • Must possess excellent verbal and written communication skills
  • Must possess basic computer knowledge and ability to use Microsoft office applications
  • Strong organizational skills
  • Must have effective interpersonal skills
  • Must be able to respond quickly to changes in community and clinic settings
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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