Patient Concierge Agent

• Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses
• Act as a liaison between patients and providers, relaying critical information with accuracy
• Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings
• Communicate billing-related updates from the finance team to patients, ensuring clarity and support
• Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism
• Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly
• Identify patient pain points and share insights to improve the overall experience
• Stay informed about Allara’s evolving services to provide accurate and up-to-date support

• 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
• Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
• Exceptional attention to detail
• Ability to problem-solve creatively, ensuring smooth coordination of medical requests
• Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
• Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
• A quiet, private workspace with reliable internet to support confidential patient communications

Medical reception experience and familiarity with Electronic Health Records (EHR) systems

100% remote within the U.S.