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Patient Collections Specialist

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Action Behavior Centers

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Location:
United States, Austin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

We are seeking a highly motivated and experienced Patient Collections Specialist to join our team in Austin, TX. The ideal candidate will have 3-5 years of experience working in a medical practice setting and a proven track record of effectively contacting patients regarding their outstanding balances. As a Patient Collections Specialist, you will play a crucial role in ensuring timely and accurate collection of patient payments, thereby contributing to the financial health of our practice.

Job Responsibility:

  • Contact patients with outstanding balances to discuss payment options and resolve any billing issues
  • Maintain accurate records of patient accounts, payments, and communication
  • Utilize Central Reach, Sales Force, and the Google suite of products to manage patient accounts and track collections efforts
  • Collaborate with billing and administrative staff to address patient inquiries and concerns
  • Follow up with patients regarding payment arrangements and overdue accounts
  • Provide excellent customer service to patients while adhering to all HIPAA regulations and privacy policies
  • Meet monthly collection goals and performance metrics

Requirements:

  • Bilingual in Spanish and English (highly preferred)
  • Bachelor's degree preferred, but not required
  • 3-5 years of experience in a medical practice setting, focusing on patient collections
  • Strong understanding of medical billing processes and insurance claims
  • Excellent communication and negotiation skills
  • Proficiency in Central Reach, Sales Force, and the Google suite of products
  • Ability to work efficiently in a fast-paced environment and prioritize tasks effectively
  • Attention to detail and accuracy in record-keeping
  • Knowledge of HIPAA regulations and patient privacy laws
  • Ability to work collaboratively with a diverse team
What we offer:
  • Competitive salary with opportunities for performance-based incentives
  • Health, dental, and vision insurance options
  • Paid time off and holiday pay
  • Professional development and training opportunities
  • A supportive and collaborative work environment in a dynamic medical practice setting

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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