CrawlJobs Logo

Patient Collection Coordinator

https://www.cvshealth.com/ Logo

CVS Health

Location Icon

Location:
United States , Monroeville

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

17.00 - 28.46 USD / Hour

Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Patient Collection Coordinator to handle follow up. The Patient Collection Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. Additional responsibilities will include collecting payments, scheduling payments, and reviewing resident’s statement of account for accuracy of charges and proper account handling. In this role you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Job Responsibility:

  • Follow-up with the patient/guarantor on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing
  • Resolve issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
  • Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
  • Maintain patient demographic information and data collection systems, including all billing or collection reports or queues while remaining in accordance with company policy guidelines
  • Contact patient/guarantor and Physician’s offices as well as insurance companies as needed in order to expedite claims processing

Requirements:

  • 1+ years of Healthcare related experience
  • Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
  • Must be able to commute to the Monroeville, PA office
  • Verifiable High School Diploma or GED required

Nice to have:

  • Insurance or patient collections experience
  • Customer service in a healthcare environment
  • Experience working in a healthcare reimbursement system
  • Effective customer service skills and experience that shows ability to work in a team environment
  • Attention to detail
  • Ability to utilize analytical skills
  • Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail
  • Ability to communicate with clientele in a professional manner
  • both verbally and written
What we offer:
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • free parking

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Patient Collection Coordinator

Associate Patient Care Coordinator

Join our team in New Hyde Park, New York as an Associate Patient Care Coordinato...
Location
Location
United States , New Hyde Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrable experience in scheduling appointments accurately and efficiently
  • ability to handle and respond to VoiceMail messages in a timely and detail-oriented manner
  • experience with handling and processing copays and managing patient balance
  • proven ability to generate and handle referrals effectively
  • excellent interviewing skills to gather necessary patient information
  • training skills to guide and educate patients and their families about the care process
  • ability to work with offshore teams and coordinate care across different locations
  • strong communication skills to answer queries and provide information to patients and their families
Job Responsibility
Job Responsibility
  • Efficiently handle patient check-ins and checkouts
  • organize and manage patient appointments
  • handle high-volume phone inquiries
  • prepare and confirm patient charts for the following day
  • manage the collection of copays and patient balances
  • check and respond to voicemail messages
  • verify patient eligibility and handle referrals
What we offer
What we offer
  • Medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Patient Experience Representative II-Ambulatory

Under general supervision, provides support to the administrative operations of ...
Location
Location
United States , Lexington
Salary
Salary:
19.06 - 27.64 USD / Hour
childrenshospital.org Logo
Boston Children's Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma / GED
  • Minimum 6 months as a Patient Experience Representative (internal) OR Minimum of 6 months relevant healthcare experience (external)
Job Responsibility
Job Responsibility
  • Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone
  • Registration: Registers new patients, verifies insurance information, and collects co-payments
  • Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience
  • Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support
  • Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests
  • Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal
  • Process Improvement: Contributes to departmental projects aimed at improving processes and systems
What we offer
What we offer
  • $2,000 sign on bonus
  • flexible schedules
  • affordable health, vision and dental insurance
  • childcare and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
  • Fulltime
Read More
Arrow Right

Intake Coordinator

We are seeking an Intake Coordinator to join our team in the health insurance in...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • minimum of 1 year of experience in a similar role within the health insurance industry
  • demonstrated proficiency in patient intake procedures and protocols
  • exceptional customer service skills
  • proven experience in healthcare administration
  • proficiency in using Epic EMR
  • strong knowledge of Microsoft Office Suites
  • basic office skills
  • ability to multitask and prioritize tasks
  • strong attention to detail and accuracy
  • excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • effectively handle intake referrals from various sources to ensure smooth patient transition
  • utilize the EPIC system for faxing and managing patient information
  • answer incoming calls and direct them appropriately within the organization
  • communicate with patients and doctors' offices to coordinate schedules and gather necessary information
  • assist with the initiation of care calls, collecting registration details from patients
  • use Microsoft Office Suites for various administrative tasks
  • ensure accurate and efficient data entry and typing tasks
  • work independently while maintaining strong customer service and basic office skills in a healthcare administration setting
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Welcome Coordinator

The purpose of the Welcome Coordinator at Oak Street Health is to create an incl...
Location
Location
United States , Philadelphia
Salary
Salary:
17.00 - 31.30 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 26, 2026
Flip Icon
Requirements
Requirements
  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization
Job Responsibility
Job Responsibility
  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
  • Other duties as assigned
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Welcome Coordinator

The purpose of the Welcome Coordinator at Oak Street Health is to create an incl...
Location
Location
United States , Tulsa
Salary
Salary:
17.00 - 25.65 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
February 22, 2026
Flip Icon
Requirements
Requirements
  • Strong computer skills required and basic knowledge of Google Suite
  • Professional phone etiquette
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization
  • Experience in customer service setting strongly preferred
  • Some college preferred
  • A flexible and positive attitude
  • A welcoming and nurturing attitude toward our patient population of older adults
  • High level of integrity
Job Responsibility
Job Responsibility
  • Welcoming patients and guests
  • Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • Managing faxes in the electronic fax platform
  • Maintaining the cleanliness of the Welcome and Community Room areas
  • May be required to float to other centers in the region on an infrequent basis
What we offer
What we offer
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Affordable medical plan options
  • Employee stock purchase plan
  • Wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Fulltime
Read More
Arrow Right

Welcome Coordinator

The Welcome Coordinator at Oak Street Health creates an inclusive environment fo...
Location
Location
United States , Hazel Park
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
March 25, 2026
Flip Icon
Requirements
Requirements
  • Strong computer skills required and basic knowledge of Google Suite
  • professional phone etiquette
  • fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • US work authorization
Job Responsibility
Job Responsibility
  • Welcoming patients and guests
  • conducting visit check-in and assisting patients with required forms
  • collecting co-pays
  • updating patient information and making changes in electronic medical record platform
  • scheduling/rescheduling appointments within electronic medical records platform
  • managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  • managing faxes in the electronic fax platform
  • maintaining the cleanliness of the Welcome and Community Room areas
  • may be required to float to other centers in the region on an infrequent basis
  • other duties as assigned
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • employee stock purchase plan
  • no-cost wellness screenings
  • tobacco cessation and weight management programs
  • confidential counseling
  • financial coaching
  • paid time off
  • flexible work schedules
  • family leave
  • Fulltime
Read More
Arrow Right
New

Healthcare Coordinator

Westside Family Healthcare is a nonprofit organization that provides high qualit...
Location
Location
United States , Newark
Salary
Salary:
Not provided
westsidehealth.org Logo
Westside Family Healthcare Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • One year of work experience in the medical or health insurance field
  • Six months of experience using Microsoft Office software
  • Six months of experience using electronic medical record software
Job Responsibility
Job Responsibility
  • Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  • Assess patient and family preferences for method of receiving information
  • Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  • Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  • Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  • Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  • Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  • Collaborate with available community programs or internal departments to provide assistance to patients
  • Process necessary prior authorizations and insurance referrals as assigned
  • Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • life and disability insurance
  • a 401(k) retirement plan with a match
  • supplemental insurances
  • generous PTO package
  • flexibility to provide work/life balance
  • Fulltime
Read More
Arrow Right

Healthcare Coordinator

Westside Family Healthcare is a nonprofit organization that provides high qualit...
Location
Location
United States , Wilmington
Salary
Salary:
Not provided
westsidehealth.org Logo
Westside Family Healthcare Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • One year of work experience in the medical or health insurance field
  • Six months of experience using Microsoft Office software
  • Six months of experience using electronic medical record software
Job Responsibility
Job Responsibility
  • Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
  • Assess patient and family preferences for method of receiving information
  • Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
  • Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  • Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
  • Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
  • Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
  • Collaborate with available community programs or internal departments to provide assistance to patients
  • Process necessary prior authorizations and insurance referrals as assigned
  • Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
What we offer
What we offer
  • medical insurance (two plans to choose from)
  • dental insurance (through Guardian Dental)
  • vision insurance
  • life insurance paid by Westside with the option to purchase more paid
  • short-term disability paid for by Westside
  • long term disability paid by the employee
  • a 401(k) retirement plan with a match
  • supplemental insurances
  • generous PTO package
  • flexibility to provide work/life balance
  • Fulltime
Read More
Arrow Right