Patient Care Manager I (RN Required)- Ambulatory Care Tri-Valley Job at Stanford Health Care (Pleasanton)

Job Description

This is a high-impact operational and clinical leadership role responsible for end-to-end performance of a multi-specialty ambulatory practice, including Pulmonary/Sleep, Urology, Infectious Disease, Rheumatology, and Pain. The Patient Care Manager serves as the bridge between frontline care delivery and system strategy, ensuring safe, high-quality, patient-centered care while driving access, throughput, staff engagement, and financial performance.

Job Responsibility

Clinical Practice: Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s)
coordinates nursing activities with those of other services or disciplines
Communication: Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes
collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement
Fiscal Accountability: Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity
performs variance analysis by interpreting financial performance and identifying key drivers
identifies unit/capital budget needs in collaboration with physician and nursing colleagues
plans and implements staff scheduling, position controls and attendance control procedures
Human Resources: Directs the personnel management of the employees assigned to the department consistent with state and federal labor laws, collective bargaining agreements, and nursing service and hospital philosophy, goals and policy
ensures that new staff is interviewed, hired, trained, oriented, precepted and evaluated
prepares and conducts employee performance appraisals
approves transfers, promotions and other decisions affecting employee pay and status
participates in initiating and documenting disciplinary actions and responding to grievances
Leadership: Assumes twenty four (24) hour responsibility and accountability for the operation of the assigned patient care unit(s), service(s), staff, and facilities
plans, organizes and directs short and long term departmental activities in accordance with hospital goals and accrediting organization standards
provides leadership and direction for the staff in the patient care unit(s) while supporting and actualizing the goals of the department, division, service, and hospital
functions as a resource to staff and interdisciplinary team members and interdepartmentally, consults on nursing care and professional nursing practice
Performance Improvement: Assumes responsibility for accessing and utilizing appropriate date in order to monitor unit operations
accountable for achieving patient and staff satisfaction targets for the organization and unit of responsibility
develops, implements and evaluates process improvement projects/process in order to continually monitor and improve patient care
Professional Development: Facilitates professional development and clinical growth of nursing staff through implementation and maintenance of unit specific competencies
promotes and facilitates educational opportunities based on assessment of staff needs
Quality Management: Supports the quality framework, which includes both clinical and service quality indicators
creates an environment of patient care that is safe, effective, patient centered, timely, efficient and equitable

Requirements

Bachelor and/or Master in Nursing from an accredited college or university
Three (3) years of progressively responsible and directly related work experience
RN - Registered Nurse - State Licensure And/Or Compact State Licensure
Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers
Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines
Ability to develop programs and lead process improvement projects
Ability to establish the strategic direction and business plans for a functional group
Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery
Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor
Ability to supervise, coach, mentor, train, and evaluate work results
Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care
Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice
Knowledge of laws, rules and regulations
standards and guidelines of certifying and accrediting bodies
hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment
Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care
Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility

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Patient Care Manager I (RN Required)- Ambulatory Care Tri-Valley

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