Patient Care Leader Intensive Care Unit Job at Advocate Health Care (Elgin)

Job Description

The Patient Care Leader (PCL) has a clear understanding of the Advocate Mission, Vision, & Values, and is able to articulate this vision to others. Provides operational and clinical leadership to the unit during assigned shift including serving as a clinical resource. Leads the provision and coordination of patient-centered, compassionate and wholistic care. Promotes accountability for evidence-based practice, clinical decision-making and improvement of strategic outcomes through enculturation of performance improvement activities. Anticipates and secures appropriate resources needed for own shift and next 24-hours. Fosters professional development of self and others while supporting a professional practice environment grounded in safety, quality monitoring and quality improvement.

Job Responsibility

Provides operational and clinical leadership to the unit during assigned shift including serving as a clinical resource
Consistently demonstrates transformational coaching and mentoring skills with clinical staff
Demonstrates strong and consistent critical thinking skills
Demonstrates excellence in relationship skills including conflict management and resolution
Role models Behaviors of Excellence
Partners with Care Management, clinical nurses and physicians to support implementation of the interdisciplinary plan of care
Ensures smooth and appropriate flow of patients in collaboration with the bed board including timely and comprehensive admission of patients to units
Attends bed meetings and collaborates with other departments for optimal distribution of resources to support the care of patients
Coaches staff nurses to prepare patients for discharge
Ensures discharges are thorough and meet standards
Maintains visibility on the unit with clinical staff, physicians, volunteers and interdisciplinary colleagues
In collaboration with the Clinical Manager, is responsible for financial outcomes and assists with department productivity target goals
Leads the provision and coordination of patient-centered, compassionate and wholistic care
Meets regularly with the Nurse Manager to discuss vision and strategy and review celebrations as well as opportunities for improvement
Promotes a professional, positive and caring atmosphere in the work environment
Fosters positive relationships with colleagues within the unit and across the organization
Demonstrates autonomy in decision-making and empowers others to develop the same
Rounds as the clinical leader on staff and patients using the standard process
Discusses rounding outcomes with staff and leaders for the purpose of celebrating what is done well and opportunities for improvement
Promotes accountability for evidence-based practice, clinical decision-making and improvement of outcomes through enculturation of performance improvement activities
Seeks opportunities for and supports others in the advancement of evidence-based practice
Leads safety huddles, ensures safe processes/bundles are implemented and follows-up with staff as appropriate
Helps ensure department is compliant with core measures (CLABSI/CAUTI, HAPU, Falls, etc.)
Helps to ensure associate documentation is in compliance with policy and best practice
Discusses KRA targets/outcomes with colleagues
Coaches to standard work and supports improvement work designed to deliver outcomes
Facilitates compliance with regulatory and patient care standards
Attends and assists with unit rapid responses while on duty to support positive patient outcomes
Ensures hourly rounding and bedside shift report occur and escalates the removal of barriers to the same
Identifies high risk patients and provides support to assigned clinical nurse
Responsible for first line Service Recovery of patient, family and physician complaints and effective communication of unresolved issues to Unit Manager
Works with unit manager to ensure all tactics are in place to enhance the patient experience
Knowledgeable about customer service survey and helps to support and lead unit activities to promote an 'ALWAYS' positive patient experience
Uses chain of command for appropriate notification and issue resolution verbally and in writing
Follows-up and assists with resolution of safety events
Coaches associates as appropriate and helps to identify strategies to mitigate future re-occurrence
Anticipates and secures appropriate resources needed for own shift and next 24 hours
Supports creation/oversight of department schedule
Ensures modifications are accurately reflected on schedule and time card
Adjusts staffing levels when needed in collaboration with the staffing office and House Supervisor and records appropriately in the electronic scheduling system
Uses prudent judgment in making appropriate patient assignments taking into consideration the care requirements of the patients as well as skill and competency of available staff
Assigns breaks and lunches to staff and coordinate coverage
Assigns Clinical Technician duties and validates completion
Proficient in time keeping including recording of call-ins and ensuring clock-ins are accurate
Minimizes department OT
Ensures availability of adequate supplies and equipment
Fosters professional development of self and others while supporting a professional practice environment grounded in safety, quality monitoring and quality improvement
Performs the principle duties and responsibilities of the Registered Nurse and serves as a role model for professional practice
Assists with onboarding of new associates and works with leadership team to provide support, track progress and help to ensure new associate has an individualized orientation plan
Communicates progress to unit manager
Facilitates associate critical thinking and clinical skills to optimize patient outcomes, customer satisfaction and resource management
Leads, supports and participates in Shared Governance as well as quality improvement initiatives
Contributes to performance management process of clinical staff by providing real-time coaching for outcomes as well as providing formal feedback to Nurse Manager for inclusion in performance appraisal
Achieves professional certification
Participates in advanced or continuing education or other growth opportunities
Encourages unit staff to pursue certification, advanced or continuing education as well as participation in Shared Governance
Creates impact by being a change agent on the unit and in the organization
Describes elements of the Magnet Model and uses the elements to create relevance for site's Magnet journey

Requirements

BSN
2+ years nursing experience (preferably including charge nurse or other nursing unit leadership capacity)
Strong clinical skills
Ability to lead in a dynamic environment
Ability to communicate effectively and work cohesively with a diverse work group
Utilize critical thinking and timely decision making
Ability to assess skills and abilities of other
Ability to work within a rapid changing environment
Ability to work collaboratively with internal / external customers
Ability to demonstrate a commitment to patient-focused care
Ability to prioritize independently and respond to multiple simultaneous requests
Ability to work under stressful conditions and in difficult situations, dealing with and resolving conflict
Ability to perform lifting / transfer activities related to patients (up to 50 lbs. may be required)
Ability to recognize needs and behaviors of specific age groups of patients treated
May be exposed to hazardous materials and life-threatening diseases
Ability to lift up to 35 pounds without assistance

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

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Patient Care Leader Intensive Care Unit

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