Patient Care Coordinator, CVS Health

Patient Care Coordinator

CVS Health

Location:
United States, Work at Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

Join the Coram/CVS team as a Patient Care Coordinator. This customer service facing position interacts directly with patients, physicians, caregivers, and internal departments to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. It requires independent and self-directed performance. The primary function is to provide a seamless onboarding experience for new infusion patients to CVS Specialty and Coram. This position requires a working knowledge of insurance, health care, processing of new referrals, providing customer education, and routine assessment and problem identification.

Job Responsibility:

Interact directly with patients, physicians, caregivers, and internal departments to answer questions, solve problems, provide education
Provide seamless onboarding experience for new infusion patients to CVS Specialty and Coram
Process new referrals
Provide customer education
Routine assessment and problem identification

Requirements:

Minimum two years experience in customer service and/or healthcare environment
Minimum two years healthcare insurance coverage/benefit experience
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word
Verifiable High School diploma or GED is required

Nice to have:

Preferred experience working with healthcare insurance and medical terminology
Preferred Certified Pharmacy technician

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
October 03, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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