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We are looking for a dedicated Patient Care Coordinator to join our team on a contract basis in Dorchester, Massachusetts. In this role, you will play a key part in ensuring patients receive exceptional care by managing schedules, maintaining records, and providing assistance throughout their healthcare journey. This position requires excellent organizational skills, attention to detail, and a strong focus on patient satisfaction.
Job Responsibility:
Coordinate patient appointments and ensure timely scheduling to meet healthcare needs
Maintain accurate and up-to-date medical records, ensuring compliance with privacy regulations
Assist patients with inquiries and provide guidance to navigate their care processes
Verify patient information and check them in upon arrival for appointments
Monitor schedules to prevent conflicts and optimize clinic efficiency
Communicate effectively with healthcare providers and staff to ensure seamless patient care
Address patient concerns promptly and escalate issues as necessary
Support administrative tasks related to patient care coordination
Ensure high standards of professionalism and confidentiality in all interactions
Collaborate with team members to improve patient satisfaction and clinic operations
Requirements:
Proven experience in patient scheduling and appointment coordination
Familiarity with managing and updating medical records
Strong interpersonal skills to assist and communicate effectively with patients
Ability to work in a fast-paced environment while maintaining attention to detail
Knowledge of healthcare protocols and office procedures
Proficiency in using scheduling and medical record systems
Excellent problem-solving skills to address patient concerns
Commitment to maintaining patient confidentiality and professionalism