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Patient Care Coordinator

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Robert Half

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Location:
United States , Grand Rapids

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Patient Care Coordinator to support individuals in Grand Rapids, Michigan by helping them access medical care, community resources, and wellness services within a non-profit setting. This Long-term Contract position focuses on guiding residents through care options, benefits enrollment, and health education while promoting stability and improved overall well-being. The role partners closely with internal support teams and external providers to encourage consistent engagement in services and reduce avoidable health crises.

Job Responsibility:

  • Guide residents through healthcare services, including appointment coordination, benefit enrollment support, and connections to primary care and behavioral health providers
  • Complete screenings and individualized assessments to help shape practical care plans that reflect each resident's goals, strengths, and needs
  • Provide education on wellness, chronic condition management, overdose prevention, safer use practices, stress reduction, and access to telehealth or digital health tools
  • Offer one-on-one coaching that encourages residents to participate in care, follow through on service plans, and build confidence in managing their health needs
  • Work alongside housing and community support staff to align wellness objectives with broader housing stability plans and update progress on a regular basis
  • Build and maintain working relationships with hospitals, clinics, crisis teams, and community agencies to improve timely access to coordinated services
  • Respond to urgent health-related situations with a trauma-informed and de-escalation-based approach, including follow-up support after immediate needs are addressed
  • Maintain accurate records of resident interactions, healthcare engagement, and program outcomes to support reporting, continuity of care, and quality improvement efforts
  • Assist with gathering and organizing documentation needed for public benefits, disability-related applications, and other supportive service programs

Requirements:

  • Bachelor's degree in a related discipline or at least 3 years of experience in healthcare, patient support, or social services
  • Demonstrated ability to work effectively with people from varied backgrounds and life experiences
  • Strong verbal and written communication skills with the ability to explain services and next steps clearly
  • Proficiency with Microsoft Office applications and comfort handling electronic documentation
  • Valid Michigan driver's license and dependable transportation for travel within the community

Nice to have:

  • Familiarity with healthcare systems, Medicaid or public benefit processes, and care coordination practices
  • Experience supporting individuals facing homelessness, chronic health concerns, or complex social needs
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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