Patient Care Coordinator, CVS Health

CVS Health

Location:
United States, Work at Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

This is a remote role supporting the Enteral Nutrition Center team by processing patient refill requests, ensuring accurate documentation, updating electronic medical records, and handling customer service calls related to nutrition therapy order status.

Job Responsibility:

Process monthly patient refill requests and ensure documentation is accurate before shipping orders
Process new patient orders and update electronic medical records
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
Process prescription changes
Triaging calls to various departments
Verifying patient demographics and insurance information to ensure accurate shipment

Requirements:

Minimum one year experience working in a customer service environment
Experience with data entry
Experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED

Nice to have:

Home infusion or durable medical equipment (DME) experience
Call center experience
Experience working in a healthcare environment

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
October 23, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Patient Care Coordinator