Patient Care Coordinator, CVS Health

CVS Health

Location:
United States, Work at Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

This is a remote role supporting the Enteral Nutrition Center team. The Patient Care Coordinator processes monthly patient refill requests, ensures documentation accuracy, supports new patient admissions, and handles customer service calls related to nutrition therapy orders. This is a full-time benefited position with typical hours Monday-Friday.

Job Responsibility:

Process monthly patient refill requests and ensure documentation is accurate before shipping orders
Process new patient orders and update electronic medical records
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
Process prescription changes
Pump Troubleshooting
Triaging calls to various departments
Verifying patient demographics and insurance information to ensure accurate shipment

Requirements:

Minimum one year experience working in a customer service environment
Experience with data entry
Experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED

Nice to have:

Home infusion or durable medical equipment (DME) experience
Call center experience
Experience working in a healthcare environment

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 21, 2025

Expiration:
January 30, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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Patient Care Coordinator