Patient Care Coordinator, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
-

Contract Type:
Not provided

Salary:

25000.00 - 28000.00 GBP / Year

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Job Description:

Are you a proactive and compassionate sales professional with a passion for delivering exceptional patient care? A healthcare provider is seeking a dedicated Patient Care Coordinator to join their dynamic team. This role offers an opportunity to guide patients through their journey from first contact to ongoing aftercare while achieving booking targets. If you thrive in a supportive environment and enjoy helping others, this could be the perfect fit for you!

Job Responsibility:

Responding to patient inquiries via phone in a friendly and informative manner
Acting as a primary point of contact for patients, guiding them through their journey
Booking surgical appointments and consultations efficiently
Managing invoicing processes for deposits and balances
Ensuring patient needs are met during their visits
Coordinating essential items such as glasses for patients
Accurately updating patient records in the database
Contributing to a supportive and collaborative clinic environment
Performing administrative tasks at the end of each day
Meeting monthly targets and KPIs to support clinic success

Requirements:

A minimum of 2 years' experience in customer-facing roles
At least 2 years' sales experience, ideally in consumer services, with a track record of meeting KPIs
Strong verbal and written communication skills
Proficiency in clerical and administrative tasks using computers
Familiarity with simple database applications, Microsoft Word, Excel, email, and the Internet
Some post-secondary education (advantageous but not essential)
Excellent problem-solving and organisational skills
Exceptional customer service abilities to enhance the patient experience

Nice to have:

Some post-secondary education (advantageous but not essential)
Motivation and self-starting capabilities
The ability to manage challenges and prioritise tasks effectively
Flexibility in duties, hours, and working conditions
A willingness to learn and adapt to new responsibilities
A calm and compassionate demeanour when interacting with patients and colleagues

What we offer:

Commission (£50,000 OTE)
Inclusive environment
Supportive and collaborative clinic environment

Additional Information:

Job Posted:
May 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Care Coordinator