Patient Care Coordinator, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

As a Patient Care Rep, you will support the Enteral Nutrition Center team by processing monthly patient refill requests, ensuring documentation accuracy, answering calls from patients and caregivers, processing prescription changes, and verifying patient demographics and insurance information.

Job Responsibility:

Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
Process prescription changes
Triaging calls to various departments
Verifying patient demographics and insurance information to ensure accurate shipment
Process monthly patient refill requests and ensuring documentation is accurate before shipping orders
Process new patient orders and updating electronic medical records
Working with the patient admissions department to help bring a patient on services with the company

Requirements:

Minimum one year experience working in a customer service environment
Experience with data entry
Experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED

Nice to have:

Home infusion or durable medical equipment (DME) experience
Call center experience
Experience working in a healthcare environment

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 07, 2025

Expiration:
November 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Patient Care Coordinator