Patient Care Coordinator Job at CVS Health (Work at Home)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

Serve as the first point of contact for patients, caregivers, and healthcare providers—answering questions, resolving concerns, and providing education
Guide new patients through the onboarding process with empathy, professionalism, and attention to detail
Handle a high volume of phone calls, using active listening and de-escalation skills for challenging situations
Multitask and prioritize effectively—navigating multiple computer screens and systems while capturing all necessary patient information
Work independently from home, reliably following shift, break, and lunch requirements
Collaborate with internal teams to support referrals and admissions

Requirements

2+ years’ experience in healthcare or customer service, including working with insurance benefits
Strong verbal and written communication, empathy, and active listening—especially by phone
Comfort with computers and Microsoft Office
able to multitask and navigate multiple screens
Reliable, organized, and able to work independently from home as scheduled
High school diploma or GED

Nice to have

Experience with healthcare insurance and medical terminology
Certified Pharmacy Technician (CPhT)
Experience providing telephonic customer service in a healthcare environment
Prior experience capturing information while toggling between multiple computer applications