Patient Care Coordinator, CVS Health

Patient Care Coordinator

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

Join the Coram/CVS team as a Patient Intake Coordinator and you will support the Enteral Nutrition Center with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.

Job Responsibility:

Process orders from referral sources and patients
Respond to phone and fax inquiries
Resolve patient complaints
Assess patient needs and document referral requests for coordination of care
Provide information pertaining to equipment supplies and services to applicable departments
Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
Relaying insurance coverage to referral sources and patients
Discuss forms required for billing with patients

Requirements:

Minimum two years experience in customer service
Minimum two years experience in healthcare
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED

Nice to have:

Insurance terminology
Medical Benefit knowledge
typing skills 40-50wpm
multi-tasking
using multiple screens
Call Center experience
Basic math skills

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 21, 2025

Expiration:
November 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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