Patient Care Coordinator Job at AnsibleHealth Inc.

Job Description

Ansible Health is seeking a skilled and motivated Onboarding Specialist / Medical VA to join our innovative team. As a key member of our patient-centric approach to healthcare delivery, you will play a dual role in guiding new patients through their onboarding journey while managing essential clinical administrative duties. This position combines exceptional customer service with medical documentation expertise, ensuring both smooth patient transitions and efficient clinical operations.

Job Responsibility

Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services
Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses
Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel
Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams
Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule
Manage and process inbound and outbound medical records, ensuring proper documentation and organization
Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information
Attend clinical meetings, take detailed notes, and follow up on action items and project timelines
Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery
Resolve patient issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction while maintaining professional communication throughout the process
Achieve daily call quotas of 75-100 interactions
Adhere to established performance metrics to qualify for incentive plans tied to performance

Requirements

Bachelor's degree in a relevant field, such as healthcare, nursing, or a related clinical discipline
2+ years of professional experience in a customer service or healthcare setting, demonstrating a deep understanding of patient care and care coordination
Solid grasp of the US healthcare system and its intricacies
Exceptional written and verbal English communication skills
Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment
Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite)
Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe
Typing speed of at least 60 words per minute
Reliable internet connection (at least 30 Mbps) and a quiet home environment for work
Ability to work in US time zones (EST)