Patient Care Coordinator

• Greet and assist patients in a detail-oriented and courteous manner, addressing their inquiries and guiding them through the registration process
• Manage appointment scheduling to ensure optimal efficiency and minimize patient wait times
• Coordinate with insurance providers, including TRICARE and HealthCare.gov, to verify patient coverage and resolve any issues
• Oversee hiring processes for front desk and administrative support roles to maintain a high-performing team
• Utilize video conferencing tools to facilitate remote patient communication and team meetings
• Collaborate with offshore teams to streamline administrative tasks and enhance workflow processes
• Maintain accurate patient records, ensuring compliance with healthcare regulations and privacy standards
• Provide support in analyzing healthcare data using tools like R Code to improve operational decision-making
• Stay up-to-date with industry best practices and contribute to process improvement initiatives

• Previous experience in a healthcare or front desk coordination role is highly preferred
• Strong understanding of insurance processes, including TRICARE and HealthCare.gov
• Proficiency with video conferencing tools and virtual communication platforms
• Familiarity with healthcare data analysis tools such as R Code
• Experience coordinating with offshore teams is a plus
• Excellent organizational and multitasking skills to manage a busy front desk environment
• Strong interpersonal and communication skills to effectively interact with patients and staff
• Knowledge of hiring processes and team management practices

Experience coordinating with offshore teams

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan