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Patient Care Coordinator

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Remote

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

17.00 - 31.30 USD / Hour

Job Description:

Benefit Verification Specialist role working with Patient Intake Coordinators and insurance providers to verify coverage for in-home Enteral therapy for Coram's patients. Responsible for verifying insurance coverage and obtaining prior authorization information for both new and existing patients.

Job Responsibility:

  • Complete and document benefit verification review
  • Provides information on Enteral home infusion services
  • Comply with and adhere to all regulatory compliance areas, policies, and procedures, and 'best practices'
  • Coordinate with the Patient Intake Coordinators for new and existing accounts
  • Investigate type and level of insurance coverage to assess patient eligibility for the program
  • Communicate with medical professionals and insurance company personnel
  • Complete data enter in ACIS to ensure accuracy of reporting and outcomes
  • Provide input on self reviews
  • Assist less experienced peers

Requirements:

  • Minimum 1 year experience working in a customer service or call center environment
  • Data entry experience
  • Working knowledge in Microsoft Office, specifically Outlook and Word
  • Verifiable High School Diploma or GED

Nice to have:

  • Home infusion or durable medical equipment (DME) experience
  • Experience work in a healthcare environment
  • Experience verifying benefits with insurance companies
  • Experience working with healthcare insurance
What we offer:
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
September 20, 2025

Expiration:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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