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Patient Care Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fayetteville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Patient Care Coordinator will be responsible for overall front desk activities including management of the reception area greeting patients assisting patients with their needs such as completing registration scheduling appointments and handling patient/customer service issues to ensure an overall positive patient experience.

Job Responsibility:

  • Greet/check-in check-out and direct patients and visitors
  • Schedule appointments update patient information in practice management system and provide information to patients
  • Process payments and handle patient complaints
  • Organizes workflow and appointment by reading and routing correspondence collecting customer information and managing assignments
  • Completes requests by always greeting all clients patients with courteous and respectful interactions on the phone via email or portal interaction and answering or referring all inquiries as appropriate team member
  • Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations
  • Secures information by completing all necessary actions required within the assigned system and established procedures
  • Provides all historical reference required by utilizing filing and retrieval systems
  • Contributes to team effort by accomplishing all related tasks as needed
  • Always provides superior customer service excellence
  • All other duties as assigned

Requirements:

  • Ability to build and maintain rapport with all referral sources
  • Ability to multi-task and work in a fast-paced environment
  • Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed
  • Ability to interact both positively and professionally through multiple departments within the practice
  • Ability to work both independently as well as within a team environment
  • Remains flexible on behalf of the position and the team
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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