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Patient Care Coordinator

United States, Minneapolis · Job Posted June 09, 2026
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Job Description

We are looking for a detail-oriented individual to support patient access and financial clearance activities. This role focuses on preparing patients for upcoming services by confirming coverage, gathering registration details, and explaining expected out-of-pocket costs with clarity and professionalism. The ideal candidate brings experience in healthcare front-end revenue cycle work and can manage a high-volume workload while maintaining accuracy, compliance, and a patient-centered approach.

Job Responsibility

  • Conduct pre-registration conversations with patients to gather demographic, insurance, and service-related details, then enter complete and accurate information into Epic
  • Review active insurance coverage for scheduled visits or admissions by completing eligibility checks and documenting verification results in the appropriate system
  • Analyze plan benefits for upcoming services, including effective dates, limitations, authorization needs, and potential patient payment obligations
  • Prepare and communicate cost estimates so patients have a clear understanding of anticipated financial responsibility before care is delivered
  • Explain applicable patient-facing policies and required documentation, including treatment-related acknowledgments, general rights information, and other registration materials
  • Identify situations involving limited or insufficient coverage, discuss available assistance options, and connect patients with financial counseling or government support resources when appropriate
  • Provide guidance to newer team members by sharing knowledge related to payer requirements, revenue cycle processes, and issues that affect financial clearance outcomes
  • Support additional operational tasks as needed to help maintain workflow quality, productivity, and service standards in a high-volume environment

Requirements

  • Experience in healthcare revenue cycle operations, with emphasis on front-end financial clearance, pre-registration, or related patient access functions
  • Strong background in insurance verification, benefits review, prior authorization support, and interpretation of patient liability for healthcare services
  • Working knowledge of commercial insurance, Medicare, and Medicaid plans, including coverage rules, limitations, and coordination considerations
  • Proficiency with EMR or EHR platforms, with Epic experience required
  • Ability to perform effectively in fast-paced, productivity-focused settings while maintaining a high level of accuracy and attention to detail
  • Solid understanding of medical terminology, healthcare procedures, and billing-related workflows
  • Effective written and verbal communication skills, with the ability to explain financial information to patients in a clear and thorough manner

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan

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