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We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a remote role candidates can live anywhere in the United States. Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.
Job Responsibility:
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
Process prescription changes
Triaging calls to various departments
Verifying patient demographics and insurance information to ensure accurate shipment
Requirements:
Minimum one year experience in customer service or call center environment
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word
Healthcare exp preferred
High School diploma or GED
Nice to have:
Home infusion or durable medical equipment (DME) experience