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Patient Care Advisor

ZAVA

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a compassionate and dedicated Patient Care Advisor to join our fast-paced, growing team. You will be integral to providing exceptional care, handling patient inquiries across multiple channels, and collaborating with various teams to ensure a smooth, high-quality healthcare experience. This dynamic role requires strong communication, problem-solving, and multitasking skills.

Job Responsibility:

  • Patient Support: Handle written and verbal communications, addressing patient inquiries promptly
  • Medical Administration: Assist the clinical team with communication between healthcare professionals and manage administrative tasks
  • Complaint Management: Log and escalate complaints or incidents as necessary
  • Stakeholder Communication: Facilitate communication between ZAVA, patients, labs, and partner pharmacies
  • Team Collaboration: Work closely with the Patient Care Team and other departments to deliver top-tier patient support
  • Compliance: Ensure adherence to regulatory requirements and ZAVA’s Care Quality Commission compliance

Requirements:

  • Call centre or customer support experience (ideally in healthcare)
  • Strong communication skills (written & verbal) and the ability to build rapport quickly
  • Ability to manage and prioritise multiple tasks in a fast-paced environment
  • Excellent problem-solving skills and attention to detail
  • Proficient with IT systems, including booking systems, email, Google Suite, and MacBook
  • Empathetic, with a genuine desire to help patients
  • Ability to remain calm under pressure and adapt to changing demands
  • Ability to work remotely and commute to the London office one day a week (if hybrid working is introduced)
  • Fluent German & English

Nice to have:

  • Experience in healthcare or digital healthcare
  • Humble: Open to feedback and supportive of others
  • Inquisitive: Willing to challenge the status quo and innovate
  • Resilient: Adaptable and solution-oriented in the face of change
  • Collaborative: A team player who contributes positively to the work environment
What we offer:
  • 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
  • Free access to Wellness Cloud, advice, counselling, and corporate discounts
  • Healthcare cash back plan through SimplyHealth
  • 20% off all ZAVA products & services for you and your friends and family
  • Remote, hybrid, and flexible working
  • MacBook Pro
  • Flexible bank holidays - take the ones that matter the most to you
  • £500 training budget per year
  • Vitality Private Health Insurance + Vitality discounts & headspace membership
  • Workplace Nursery Salary Sacrifice Scheme
  • Pension Salary Sacrifice Scheme
  • Company sabbatical after 2 years
  • Opportunity to work from overseas for 2 months each year
  • Gift vouchers after 3, 5, and 10 years of service

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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