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Patient Care Advisor (German speaking)

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ZAVA

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Providing patient care to our patients: Dealing with all means of written and verbal communication, from patients needing to book an appointment to those discussing their health care problems. Regardless of the contact, please provide a WOW end-to-end experience for the patient
  • Medical Administration: Assisting with the doctor team’s clinical work with regard to communication with other healthcare professionals, as well as any other administrative tasks that may arise
  • Complaint management: Ensure complaints/incidents are recorded appropriately and escalated accordingly
  • Stakeholder management: Help facilitate communication between ZAVA, its patients, the labs we work with and partner pharmacies
  • Working as part of a close-knit team: Work with other parts of the Patient Care Team to ensure all our patients across locales are supported as effectively as those within their locale. Contributing to consistently ensuring the highest levels of care are provided in an efficient manner
  • Personal and team development: Maintain a continual review of personal performance, seeking to improve effectiveness both individually, as a member of the Customer Support team and as a member of the wider ZAVA team

Requirements:

  • Fluent German and English Language skills, written and verbal
  • Experience working in customer support and administration, where you can handle multiple queries at the same time, prioritising as appropriate
  • Experience working in a call centre environment, remotely or in an office
  • Good decision-making skills, remaining calm under pressure
  • Attention to detail and strong organisational skills
  • Ability to adapt to changing demands and experience of working in a fast-paced team
  • Proven IT skills
  • Can work as part of a team
  • Ability to adhere to regulations/policies
  • Ability to follow tasks through to completion
  • Desire to help patients - caring and empathetic
  • Strong initiative

Nice to have:

  • Experience working in healthcare, telemedicine, or pharmacy operations
  • Previous exposure to managing escalations, incidents, or customer feedback systems
What we offer:
  • 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
  • Free access to Wellness Cloud, advice, counselling, and corporate discounts
  • Healthcare cashback plan through SimplyHealth
  • 20% off all ZAVA products & services for you and your friends and family
  • Remote, hybrid, and flexible working
  • MacBook Pro
  • Flexible bank holidays - take the ones that matter the most to you
  • £500 training budget per year
  • Vitality Private Health Insurance + Vitality discounts & headspace membership
  • Workplace Nursery Salary Sacrifice Scheme
  • Pension Salary Sacrifice Scheme
  • Company sabbatical after 2 years
  • Opportunity to work from overseas for 2 months each year
  • Gift vouchers after 3, 5, and 10 years of service

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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