Patient Care Advisor (German speaking) Job at ZAVA (London)

Job Responsibility

Providing patient care to our patients: Dealing with all means of written and verbal communication, from patients needing to book an appointment to those discussing their health care problems. Regardless of the contact, please provide a WOW end-to-end experience for the patient
Medical Administration: Assisting with the doctor team’s clinical work with regard to communication with other healthcare professionals, as well as any other administrative tasks that may arise
Complaint management: Ensure complaints/incidents are recorded appropriately and escalated accordingly
Stakeholder management: Help facilitate communication between ZAVA, its patients, the labs we work with and partner pharmacies
Working as part of a close-knit team: Work with other parts of the Patient Care Team to ensure all our patients across locales are supported as effectively as those within their locale. Contributing to consistently ensuring the highest levels of care are provided in an efficient manner
Personal and team development: Maintain a continual review of personal performance, seeking to improve effectiveness both individually, as a member of the Customer Support team and as a member of the wider ZAVA team

Fluent German and English Language skills, written and verbal
Experience working in customer support and administration, where you can handle multiple queries at the same time, prioritising as appropriate
Experience working in a call centre environment, remotely or in an office
Good decision-making skills, remaining calm under pressure
Attention to detail and strong organisational skills
Ability to adapt to changing demands and experience of working in a fast-paced team
Proven IT skills
Can work as part of a team
Ability to adhere to regulations/policies
Ability to follow tasks through to completion
Desire to help patients - caring and empathetic
Strong initiative

Experience working in healthcare, telemedicine, or pharmacy operations
Previous exposure to managing escalations, incidents, or customer feedback systems

33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
Free access to Wellness Cloud, advice, counselling, and corporate discounts
Healthcare cashback plan through SimplyHealth
20% off all ZAVA products & services for you and your friends and family
Remote, hybrid, and flexible working
MacBook Pro
Flexible bank holidays - take the ones that matter the most to you
£500 training budget per year
Vitality Private Health Insurance + Vitality discounts & headspace membership
Workplace Nursery Salary Sacrifice Scheme
Pension Salary Sacrifice Scheme
Company sabbatical after 2 years
Opportunity to work from overseas for 2 months each year
Gift vouchers after 3, 5, and 10 years of service