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We’re looking for a Patient Billing Specialist to join our Revenue Cycle team. In this role, you’ll manage patient billing inquiries, follow up on outstanding balances, and help ensure every patient interaction reflects our commitment to care, clarity, and compassion.
Job Responsibility:
Contact patients regarding outstanding balances and assist with billing-related questions
Manage delinquent account lists and communicate past-due or discharge notices as needed
Work with third-party collection agencies to add or remove patients from collections and resolve any agency inquiries
Handle billing escalations and resolve ServiceNow tickets efficiently and professionally
Maintain clear, accurate documentation of all patient and agency communications
Partner with internal teams—including Patient Experience, Finance, and Clinical Operations—to ensure smooth billing resolution and an excellent patient experience
Uphold HIPAA standards and maintain confidentiality in all interactions
Educate patients on their insurance benefits, coverage details, and expected out-of-pocket costs
Provide clear explanations of copays, deductibles, coinsurance, and out-of-network considerations
Collaborate with internal teams to improve cost transparency and reduce billing confusion or financial barriers to care
Support initiatives aimed at reducing patient bad debt through early financial engagement and education
Requirements:
2+ years of experience in medical billing, collections, or healthcare revenue cycle management
Experience with ServiceNow or similar ticketing systems preferred
Familiarity with working alongside collection agencies
Excellent communication skills—empathetic, clear, and professional
Highly organized with strong attention to detail
Comfortable working remotely and managing multiple priorities in a fast-paced environment
What we offer:
medical, dental, vision, effective day 1 of employment