Patient Billing Resolution Specialist Job at Robert Half (Atlanta)

Patient Billing Specialist

We’re looking for a Patient Billing Specialist to join our Revenue Cycle team. I...

Location

United States

Salary:

21.00 - 26.00 USD / Hour

Talkiatry

Expiration Date

Until further notice

Requirements

2+ years of experience in medical billing, collections, or healthcare revenue cycle management
Experience with ServiceNow or similar ticketing systems preferred
Familiarity with working alongside collection agencies
Excellent communication skills—empathetic, clear, and professional
Highly organized with strong attention to detail
Comfortable working remotely and managing multiple priorities in a fast-paced environment

Job Responsibility

Contact patients regarding outstanding balances and assist with billing-related questions
Manage delinquent account lists and communicate past-due or discharge notices as needed
Work with third-party collection agencies to add or remove patients from collections and resolve any agency inquiries
Handle billing escalations and resolve ServiceNow tickets efficiently and professionally
Maintain clear, accurate documentation of all patient and agency communications
Partner with internal teams—including Patient Experience, Finance, and Clinical Operations—to ensure smooth billing resolution and an excellent patient experience
Uphold HIPAA standards and maintain confidentiality in all interactions
Educate patients on their insurance benefits, coverage details, and expected out-of-pocket costs
Provide clear explanations of copays, deductibles, coinsurance, and out-of-network considerations
Collaborate with internal teams to improve cost transparency and reduce billing confusion or financial barriers to care

What we offer

medical, dental, vision, effective day 1 of employment
401K with match
generous PTO plus paid holidays
paid parental leave

Fulltime

Patient Financial Specialist - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred.

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Patient Financial Specialist - Patient Financial Services

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
Post HS education preferred
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred
None required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responsible to perform the necessary research in order to determine proper governmental requirements prior to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution

Fulltime

Patient Financial Specialist - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect

Fulltime

Patient Financial Specialist Lead - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalency required
5-7 years of experience preferred
Demonstrated success working in a team environment focused on meeting organization goals and objectives required
Experience in role requirements as outlined in job description for specific area of responsibility preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred
Experience working within a multi-facility hospital business office environment preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
Provide on-the-job training as needed and provide a source of knowledge for staff inquiries
Demonstrates a strong understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures
Approve or deny requested adjustments and refunds within role thresholds
Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution while maintaining account integrity and compliance with payer and/or government regulations
Ensures quality and productivity standards are met or exceeded
Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures

Fulltime

New

Medical Billing Specialist

We are looking for a Medical Billing Specialist to support billing operations fo...

Location

United States , North Charleston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in medical billing, insurance claims processing, or a closely related healthcare revenue cycle role preferred
Understanding of medical coding, claims workflows, and payment posting procedures
Ability to analyze insurance denials and identify next steps for resolution
Familiarity with medical collections processes and account follow-up practices
Experience using EPACES or similar payer and billing platforms is preferred
Strong attention to detail with the ability to manage accurate records in a fast-paced environment
Entry-level candidates may be considered if they learn quickly and hold a degree in a health-related field

Job Responsibility

Process medical insurance claims and ensure billing information is entered accurately and submitted in a timely manner
Apply insurance payments to patient accounts and verify that reimbursements are recorded correctly
Investigate denied or underpaid claims, determine the cause, and take appropriate steps toward resolution
Review account activity for billing discrepancies and coordinate corrections when needed
Communicate with insurance carriers and internal teams to obtain claim status updates and support payment follow-up efforts
Assist with collections-related billing tasks to help maintain account accuracy and reduce outstanding balances
Use billing tools and payer systems, including EPACES when applicable, to manage claims and payment activity

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in our company 401(k) plan

Fulltime

Billing Specialist

We are looking for a detail-oriented Billing Specialist to support medical billi...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in billing, accounts receivable, collections, or a related financial support role
Hands-on experience with medical billing and familiarity with Medicare billing practices and private insurance
Proficiency with computerized billing platforms, accounting systems, and electronic health record software
Working knowledge of accounts receivable processes, insurance verification, and payment follow-up procedures
Ability to manage deadlines, maintain accuracy, and handle multiple billing tasks in a fast-paced environment
Strong written and verbal communication skills with a detail-oriented, service-focused approach

Job Responsibility

Manage outstanding resident accounts by conducting timely follow-up on unpaid balances through appropriate communication and collection methods
Process billing activity by reviewing charges, entering or uploading invoice details, and producing monthly statements for residents
Maintain current census information for all payer types by entering updates accurately into the healthcare management system
Prepare and distribute resident account statements, ensuring billing information is complete, clear, and submitted on schedule
Collaborate with community and operational teams during accounts receivable reviews to report private-pay delinquencies and support resolution planning
Organize and submit eligible overdue accounts to external collections in alignment with established policies and documentation requirements
Confirm insurance eligibility and complete pre-authorization checks for new admissions to support accurate reimbursement and coverage verification
Review move-in documentation for completeness and route required forms to the proper files and departments
Document collection efforts thoroughly, escalate unresolved payment issues when needed, and provide courteous support to patients, staff, and leadership while meeting compliance and attendance expectations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Medical Billing Specialist

We are looking for a detail-oriented Medical Billing Specialist to join a growin...

Location

United States , Chattanooga

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in medical billing, including claims processing, payment posting, and insurance follow-up
Strong understanding of claim denials and the ability to resolve billing issues with accuracy and persistence
Familiarity with Medicare and Medicaid billing requirements and reimbursement processes
Ability to multitask effectively and stay organized in a high-volume healthcare setting
High level of attention to detail and the ability to work independently with minimal oversight
Comfortable working as part of a team and supporting a patient-centered mission
Basic proficiency with Microsoft Excel for entering and tracking payment-related information

Job Responsibility

Process medical claims accurately and efficiently for multiple healthcare services, ensuring timely submission and resolution
Review denied or rejected claims, investigate the cause, and take appropriate action to secure proper reimbursement
Post payments and maintain organized billing records, including basic entry of payment information into spreadsheets
Follow up with insurance carriers, Medicare, and Medicaid to verify claim status and address outstanding balances
Communicate with patients in a clear and compassionate manner regarding billing questions or account issues when needed
Manage several priorities at once in a busy environment while maintaining accuracy and meeting deadlines
Work closely with colleagues across the billing team to support daily operations and contribute to a collaborative workplace
Adapt to changing business needs as the organization expands services and providers over time

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

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Patient Billing Resolution Specialist

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