Patient Ambassador

• Perform patient rounding
• Serves as liaison between patients, families, guests, and staff to promote a positive patient experience
• Receives and documents complaints and compliments, and report in real-time to resolve
• Engages relevant clinical or management staff to evaluate and respond to patients needs
• Establish and encourage open communication to enhance the overall quality of service
• Follow all facility and departmental policies and procedures
• Maintains an accurate record keeping system for quality control systems
• Adheres to all established systems and training programs to provide a safe working environment
• Complies with all OSHA regulations and other local, state, and federal government regulations
• Maintains compliance with Aramark's standards of operation and client contract
• Maintains all records and reports necessary to comply with Aramark, government, and accrediting agency standards, regulations, and codes

• Requires 1-2 years of experience in Environmental Services within a healthcare setting
• Ability to communicate (both verbal and written) effectively
• Customer service experience a plus
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Basic knowledge of infection control procedures and universal precautions and work independently after appropriate training and instruction
• Maintain a friendly and efficient service attitude towards customers, co-workers, and clients

Customer service experience a plus