Patient Ambassador Job at Crothall Healthcare (Richmond)

Patient Ambassador

As a Patient Ambassador, you will serve as the primary representative of the Pat...

Location

United States , Johnson City

Salary:

18.00 USD / Hour

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Prior patient ambassador experience is preferred
Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives
Fiscal and budgetary skills

Job Responsibility

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Supports client satisfaction at a level that ensures account retention
Promotes client awareness of the Patient Experience Program
Assists in customizing programs to meet each account's unique needs as required
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assists in effective employee relations programs at unit site
Encourages employee creativity and innovation
Provides recognition for employee when programs are implemented with success
Completes housekeeping tasks when requested by customer or patients

What we offer

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services

Fulltime

Director, Patient Marketing

The Director, Patient Marketing will be a critical member of the Marketing team ...

Location

United States , Cambridge

Salary:

210000.00 - 260000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

Bachelor's degree with 10+ years of pharmaceutical or biotech experience, with at least 5 years focused on US Patient Marketing
Sickle Cell Disease and Cell & Gene Therapies experience is strongly preferred
Experience supporting and partnering with field teams
Experience with new product launches, or major indication launches
Proven expertise in digital marketing, patient engagement strategies, and multi-channel campaign execution
Proven experience with patient ambassador programs, their development, compliance/legal considerations, and ability to make strategic decisions on investment choices across tactics involving ambassadors
Deep understanding of patient journeys in Sickle Cell Disease or other rare diseases and the role of patient/caregiver engagement in driving outcomes
Effectively managing external partners, agencies and budgets
Proven ability to navigate Medical, Legal, and Regulatory (MLR) review and approval processes
Strong communication, strategic thinking, relationship-building skills, and a results-oriented mindset

Job Responsibility

Lead the end-to-end patient marketing strategy
Develop and execute multi-channel campaigns across digital, social, print, and in-person channels, ensuring alignment with overall brand objectives
Drive innovation in digital engagement, including websites, SEO/SEM, social media, email, and emerging technologies
Oversee creation of patient-facing materials and programs, collaborating with creative agencies, digital partners, and cross-functional teams
Spearhead patient ambassador program, collaborating with compliance and legal teams to drive high impact tactics with patients
Manage branded product websites as well as digital interface to patient support services program
Direct research and analytics efforts to understand patient needs, preferences, and digital behaviors
Monitor campaign performance, track KPIs, and optimize programs based on data-driven insights
Ensure all initiatives are compliant with medical/legal/regulatory (MLR) standards and corporate policies
Champion ethical, patient-first communication that supports informed decision-making

Fulltime

Patient Ambassador

As a Patient Ambassador, you will serve as the primary representative of the Pat...

Location

United States , Chicago

Salary:

18.00 - 20.00 USD / Hour

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives
Fiscal and budgetary skills

Job Responsibility

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Supports client satisfaction at a level that ensures account retention
Promotes client awareness of the Patient Experience Program
Assists in customizing programs to meet each account's unique needs as required
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assists in effective employee relations programs at unit site
Encourages employee creativity and innovation
Provides recognition for employee when programs are implemented with success
Completes housekeeping tasks when requested by customer or patients

What we offer

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services

Fulltime

Patient Ambassador

Make a difference in the lives of people, your community, and yourself. At Croth...

Location

United States , Bel Air

Salary:

20.00 USD / Hour

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Prior housekeeping experience
Prior customer service experience
Prior data entry experience
Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives
Fiscal and budgetary skills

Job Responsibility

Serve as the primary representative of the Patient Experience Team for your respective unit
Successfully complete all assigned patient interviews and new admission visits
Conduct new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensure that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Support client satisfaction at a level that ensures account retention
Promote client awareness of the Patient Experience Program
Assist in customizing programs to meet each account's unique needs as required
Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assist in effective employee relations programs at unit site
Encourage employee creativity and innovation

What we offer

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services

Fulltime

Patient Ambassador

As a Patient Ambassador, you will serve as the primary representative of the Pat...

Location

United States , Pittsburgh

Salary:

18.00 - 22.00 USD / Hour

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Customer service required
Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives
Fiscal and budgetary skills

Job Responsibility

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Supports client satisfaction at a level that ensures account retention
Promotes client awareness of the Patient Experience Program
Assists in customizing programs to meet each account's unique needs as required
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assists in effective employee relations programs at unit site
Encourages employee creativity and innovation
Provides recognition for employee when programs are implemented with success
Completes housekeeping tasks when requested by customer or patients

What we offer

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services

Fulltime

Patient Ambassador

As a Patient Ambassador, you will serve as the primary representative of the Pat...

Location

United States , Clairton

Salary:

20.00 - 22.00 USD / Hour

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Customer Service experience required
Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives
Fiscal and budgetary skills

Job Responsibility

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Supports client satisfaction at a level that ensures account retention
Promotes client awareness of the Patient Experience Program
Assists in customizing programs to meet each account's unique needs as required
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assists in effective employee relations programs at unit site
Encourages employee creativity and innovation
Provides recognition for employee when programs are implemented with success
Completes housekeeping tasks when requested by customer or patients

What we offer

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services

Fulltime

Patient Ambassador

As a Patient Ambassador, you will serve as the primary representative of the Pat...

Location

United States , Durham

Salary:

21.00 USD / Hour

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Prior customer service experience is preferred
Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives
Fiscal and budgetary skills

Job Responsibility

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Supports client satisfaction at a level that ensures account retention
Promotes client awareness of the Patient Experience Program
Assists in customizing programs to meet each account's unique needs as required
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assists in effective employee relations programs at unit site
Encourages employee creativity and innovation
Provides recognition for employee when programs are implemented with success
Completes housekeeping tasks when requested by customer or patients

What we offer

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services

Fulltime

Patient Ambassador

As a Patient Ambassador, you will serve as the primary representative of the Pat...

Location

United States , Boca Raton

Salary:

19.00 USD / Hour

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Prior healthcare and customer service experience preferred
Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives
Fiscal and budgetary skills

Job Responsibility

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Supports client satisfaction at a level that ensures account retention
Promotes client awareness of the Patient Experience Program
Assists in customizing programs to meet each account's unique needs as required
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assists in effective employee relations programs at unit site
Encourages employee creativity and innovation
Provides recognition for employee when programs are implemented with success
Completes housekeeping tasks when requested by customer or patients

What we offer

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services

Fulltime

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