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As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.
Job Responsibility:
Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients
Supports client satisfaction at a level that ensures account retention
Promotes client awareness of the Patient Experience Program
Assists in customizing programs to meet each account's unique needs as required
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed
Assists in effective employee relations programs at unit site
Encourages employee creativity and innovation
Provides recognition for employee when programs are implemented with success
Completes housekeeping tasks when requested by customer or patients
Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter
Requirements:
Customer service required
Possess a thorough knowledge of office procedures and contract administration
Ability to use working knowledge of the environment to meet established goals and objectives