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The Service Ambassador greets and welcomes all guests/visitors/staff at designated locations, provides an excellent customer service experience, and may assist in a variety of areas of the hospital/long-term care facility, including the Emergency Department or dining areas. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibility
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by rigorously adhering to safety and sanitation standards
ensures timely response to guest/customer request for information or assistance, calls out any delays or other problems that are identified
maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
responsive to customer needs
adheres to the established policies addressing confidentiality of patient information
maintains compliance with ARAMARK's standards of operation
adheres to ARAMARK's Business Conduct Policy at all times
maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes
adheres to Aramark safety policies and procedures including the use of proper personal protective gear and following proper infection control measures
assists in training other employees
Requirements
Experience in a healthcare setting is helpful, but not required
needs to communicate fluently in the English language
bilingual or multilingual is a huge benefit
ability to stay calm in a less than calm circumstance