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Baptist Health is hiring a Patient Advocate, Nurse to join the Patient Advocacy team. This is a full-time, in-person opportunity located at Baptist Clay.
Job Responsibility:
Serves as a liaison for patients during their hospital stay
Welcomes patients and families
explains procedures, polices and services and responds to non-clinical needs and requests
Acts as key responder to resolve complaints and grievances and is a resource to staff in service recovery situations
Develops and delivers service excellence/patient experience training for all staff and assists leadership with service excellence improvement initiatives